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General Questions

Send us an e-mail if you have pre-sale questions or need some general information.
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Technical Support

Need assistance with your theme or plugin? Let our friendly support team help you!

While you can access the forums and our knowledge base any time around the clock, keep in mind we’re located in Eastern Europe ( Bulgaria, GMT +2 ). Our general support hours are Monday to Friday, 08:00 – 18:00h. We can usually provide feedback on any support queries within 2 – 8 hours on working days, whilst we will also commit to answer any queries during weekends and holidays within 12-24 hours.

Keep in mind we’re probably in different time zones and sometimes when the queries are more complex it may take up-to 24-48 hours before we provide feedback.