[vc_row css=”.vc_custom_1512472070028{padding-top: 60px !important;padding-bottom: 80px !important;background-color: #ffffff !important;}”][vc_column css=”.vc_custom_1461989871945{padding-top: 0px !important;}”][vc_row_inner equal_height=”yes” gap=”35″ css=”.vc_custom_1512471824133{margin-bottom: 60px !important;padding-top: 45px !important;}”][vc_column_inner el_class=”new-shadow-box” width=”1/2″ css=”.vc_custom_1666513134627{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;border-radius: 15px !important;}”][vc_column_text]
General Questions
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Send us an e-mail if you have pre-sale questions or need some general information.
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Technical Support
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Need assistance with your theme or plugin? Let our friendly support team help you!
[/vc_column_text][vc_btn title=”Support Forum” style=”custom” custom_background=”#7047eb” custom_text=”#ffffff” shape=”round” link=”url:https%3A%2F%2Falthemist.com%2Fforums%2F|||”][vc_btn title=”How-to Articles” style=”outline-custom” outline_custom_color=”#9f84ee” outline_custom_hover_background=”#9f84ee” outline_custom_hover_text=”#ffffff” shape=”round” link=”url:https%3A%2F%2Falthemist.com%2Fblog%2F|||”][vc_column_text]While you can access the forums and our knowledge base any time around the clock, keep in mind we’re located in Eastern Europe ( Bulgaria, GMT +2 ). Our general support hours are Monday to Friday, 08:00 – 18:00h. We can usually provide feedback on any support queries within 2 – 8 hours on working days, whilst we will also commit to answer any queries during weekends and holidays within 12-24 hours.
Keep in mind we’re probably in different time zones and sometimes when the queries are more complex it may take up-to 24-48 hours before we provide feedback.
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