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General Questions

Send us an e-mail if you have pre-sale questions or need some general information.
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Technical Support

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While you can access the forums and our knowledge base any time around the clock, keep in mind we’re located in Eastern Europe ( Bulgaria, GMT +2 ). Our general support hours are Monday to Friday, 08:00 – 18:00h. We can usually provide feedback on any support queries within 2 – 8 hours on working days, whilst we will also commit to answer any queries during weekends and holidays within 12-24 hours.

Keep in mind we’re probably in different time zones and sometimes when the queries are more complex it may take up-to 24-48 hours before we provide feedback.