Reply To: Can’t Install Demo Content

#21789
Althemist
Keymaster

Hello wecancooky,

I have just successfully performed a WordPress reset and than theme installation and demo import.

Please, note that online resources are overloaded these days because of the huge spike in Internet traffic due to the Covid-19 quarantines around the world. It’s possible that some connections will be slower than usual (e.g. connection between WordPress CDN where the demo images are stored and your server), so it may take more time and sometimes even fail with server timeout.

When the import failed, check under Media > Library if there are SOME demo images. If so – run the import again until everything is imported. It may take 2-3 attempts, depending on your server settings.

Hope this helps.

Regards,
Dimitar

IMPORTANT!!!

Hello everybody! Please, accept our sincere appologies for the delaeyd support last 2 weeks. One of our team members was diagnosed with Covid-19 and we were isolated without the chance to leave home or access our office. We are now back to work and slowly catching up with delayed support tickets. We expect the queue to be cleared and everything to be back to normal schedule by Monday, 29th of June.

Thank you so much for your patience and understanding.

Best regards,
Althemist team
close-link