In Progressbilling address conflict

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #38045
    skyisred
    Participant

    Hi Sir,
    The address popup for Pickup/Delivery is taking the shipping address as the billing address, and in the cart page, the user selects a different shipping address, then the delivery address changes to the billing address, so I disabled the shipping address. We are losing at least 2 or 3 orders every week because of this. Please suggest how I can use the shipping address on the cart page without Lafka changing the delivery address to billing when they enter the shipping address.

    #38070
    Alex
    Keymaster

    Hello skyisred,

    We are currently looking on the issue.

    Regards,
    Alex

    #38129
    skyisred
    Participant

    Hi sir,

    Any update on this?

    #38152
    Alex
    Keymaster

    Hello skyisred,

    When a user sets its shipping address, it is automatically copied to billing address. This is WooCommerce behavior.

    Setting different address in the cart can cause issues on certain configurations in Lafka Shipping Settings and you can turn it off from WooCommerce -> Lafka Shipping Settings -> At cart page, hide the shipping costs.

    We’ve tried to reproduce your issue by changing the shipping address on the checkout page, but everything went smooth. The map was refreshed with the new address and when finishing the order the new address was taken. And the billing address was set to the original shipping address.

    So, please double check with the above option enabled.

    Regards,
    Alex

Viewing 4 posts - 1 through 4 (of 4 total)

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