[joyanglf]

Hi, i uploaded Stora on my eshop and i am trying to set up the branches. I click on the upload/add image and nothing is happening, nothing is popping up to choose an image. I tried with two different browsers and from my phone and there’s no way i can upload an image.
Can you please help?

[joyanglf]

Also i noticed while trying to troubleshoot that when Stora plugin is enabled then the rest of the shipping methods are not showing up at all!
https://prnt.sc/QgEHRRP7hpfZ

[joyanglf]

Hi, it’s been two days since i asked for help. Can you please assist me?

[Althemist]

Hi joyanglf,

So sorry fir the delay. We had a national holiday here.

1. The first problem sounds like a JS error on your page. If you give us temporary admin access to your site, we may try to find what’s wrong there.

2. We have just checked and standard shipping methods work fine on our end. However, note that having restrictions and custom shipping methods is the main purpose of using such a plugin.

[joyanglf]

This reply has been marked as private.

[Althemist]

Hi joyanglf,

The Stora plugin is not active and configured on your site at all.

[joyanglf]

yes, it’s a live site and I deactivated it because shipping was not working.
I do not want google api implementation, i just want people to choose from the branch locations (I already have some in place)
I activated it, please check now

thank you

[joyanglf]

hi, please activate it when you get to look into it since as mentioned it;s a live site and people cannot even add their products to cart or continue with their orders when your plugin is active. I am sorry i had to deactivate it

[joyanglf]

hello again. Did you have time to lookinto it?

[Althemist]

Hi joyanglf,

Yes, we tried, but the access was revoked. We are really willing to help, but we can’t do this without access and with the plugin disabled.

[joyanglf]

ok well you did not mention anything for 3 days! and since you did not respond the first day i had to disable it. You can just enable it when you log in the website to troubleshoot. I cannot have it on while waiting for you to get in, as i said it’s a live site and when i activate your plugin people cannot purchase anything.

I am enabling access but I am not activating it, please activate it when you log in

[Althemist]

We are checking it now. Please, do not make any changes in the dashboard until we finish (will let you know ASAP)

[Althemist]

Hi joyanglf,

It looks like some of the JetPack’s security features is blocking the loading. As it’s a live site and we don’t know exactly why and how you use JetPack I didn’t disable it. I’d suggest trying to completely disable JetPack and see if that would fix the Image upload problem.

Anyways, we also noticed you are using a lot of checkout and shipping related WooCommerce plugins (field editors, weight based shipping etc.). It’s possible that this would also cause problems, as Stora was built to work with the Default WooCommerce checkout and shipping methods.

[joyanglf]

This reply has been marked as private.

[Althemist]

Hi joyanglf,

I am currently logged in and the cart says 0 products, but €55,00 with the Stora plugin disabled. There must be something else wrong on your site. May be caching related? Can’t really tell.

[Author]

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