ResolvedCart pop-up empty when adding to product to cart

Viewing 6 posts - 1 through 6 (of 6 total)
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    Posts
  • #32920
    xs4sw
    Participant

    Hi there support team,

    We use this theme for one of our best performing b2c client.
    Recently, we found a bug where the pop-up is empty after adding product to cart as shown in the video below.

    Could you help us figuring out this issue?

    Best regards,

    Desar,
    for Leapforce

    #32923
    Althemist
    Keymaster

    Hi Desar,

    I am afraid we can’t tell what could be wrong by looking at a video. Please, provide a working link where we can check the problem “live”.

    #32925
    xs4sw
    Participant

    Hi Althemist,

    In the video, after the add-to-cart is clicked, a pop-up is shown. But this one is empty.
    Normally, once you click this button, you would see the content of the cart.
    See image here https://ibb.co/ct278kZ

    Here is the link to the product page.

    Bio Anfangsmilch 1 (0-6 Monate) / Säuglingsmilchnahrung

    Looking forward to hearing from you.

    • This reply was modified 8 months ago by xs4sw.
    #32927
    Althemist
    Keymaster

    Hi xs4sw,

    It looks like you are using a custom built product page. It was made with Elementor and missing a lot of the default WooCommerce elements, classes and IDs.

    The theme was built to work exclusively with WP Bakery Page Builder, not Elementor. I can see the product is actually added to the cart, but it’s not automatically updated via AJAX because of the missing WooCommerce elements.

    In your case the best solution would be to disable the “AJAX add to cart on single product” option under Theme Options > Shop.

    #32932
    xs4sw
    Participant

    Hi Althemist,

    Thank you for your reply.

    It has always been working until a couple of days ago.

    In addition to this, the cart content is now overflowing the body and broke the mobile design.

    Screenshot-2022-02-05-124734

    Could you point us to a possible solution?

    Best regards,

    Desar

    #32933
    Althemist
    Keymaster

    Can’t replicate the problem from the picture. It looks absolutely fine on our end on both mobile and tablet.

    The only problem I see is the text “Bio Anfangsmilch 1 (0-6 Monate) / Säuglingsmilchnahrung” overlapping the image and also the image alignment. However, we can’t really tell what’s causing it as the cart design is heavily modified, just like the rest of the site.

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