[xs4sw]

Hi there support team,

We use this theme for one of our best performing b2c client.
Recently, we found a bug where the pop-up is empty after adding product to cart as shown in the video below.

Could you help us figuring out this issue?

Best regards,

Desar,
for Leapforce

[Althemist]

Hi Desar,

I am afraid we can’t tell what could be wrong by looking at a video. Please, provide a working link where we can check the problem “live”.

[xs4sw]

Hi Althemist,

In the video, after the add-to-cart is clicked, a pop-up is shown. But this one is empty.
Normally, once you click this button, you would see the content of the cart.
See image here https://ibb.co/ct278kZ

Here is the link to the product page.

Bio Anfangsmilch 1 (0-6 Monate) / Säuglingsmilchnahrung

Looking forward to hearing from you.

[Althemist]

Hi xs4sw,

It looks like you are using a custom built product page. It was made with Elementor and missing a lot of the default WooCommerce elements, classes and IDs.

The theme was built to work exclusively with WP Bakery Page Builder, not Elementor. I can see the product is actually added to the cart, but it’s not automatically updated via AJAX because of the missing WooCommerce elements.

In your case the best solution would be to disable the “AJAX add to cart on single product” option under Theme Options > Shop.

[xs4sw]

Hi Althemist,

Thank you for your reply.

It has always been working until a couple of days ago.

In addition to this, the cart content is now overflowing the body and broke the mobile design.

Could you point us to a possible solution?

Best regards,

Desar

[Althemist]

Can’t replicate the problem from the picture. It looks absolutely fine on our end on both mobile and tablet.

The only problem I see is the text “Bio Anfangsmilch 1 (0-6 Monate) / Säuglingsmilchnahrung” overlapping the image and also the image alignment. However, we can’t really tell what’s causing it as the cart design is heavily modified, just like the rest of the site.

[Author]

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