ResolvedCHECKOUT BUTTON DISAPPEAR

Viewing 9 posts - 1 through 9 (of 9 total)
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  • #37866
    unifiquedesigns
    Participant

    Hi team,

    I have been facing issues around checkout button sometimes disappearing on some products category after adding to cart (the slide down animation).

    For the button to appear, I will have to update one of the product manually (just click edit and then save it back) on woocommerce before the button comes up. This as affected the business badly as I most times dont know when this happen or which category is been affected on the website and I will have to test all products every single day to see if there is or no problem with it.

    Couple of customer as reported this and leaves angrily when they cant check out easily.
    Please help me as soon as possible, before purchasing the theme for other clients who I have shown the theme and they are interested but I cant let them face similar issues.

    Thank you.

    Unifique

    #37874
    Alex
    Keymaster

    Hello Unifique,

    Please send us temporary admin account and we will look at it. Also provide exact steps to reproduce the problem.
    You can use the “Set as private reply” checkbox.

    Regards,
    Alex

    #37875
    unifiquedesigns
    Participant
    This reply has been marked as private.
    #37886
    Alex
    Keymaster

    Hello Unifique,

    We’ve looked at your site.
    The only reason we can think of the Checkout button to disappear is that it happens near the opening hours of the store and the cart cache is not refreshed.
    For this case we’ve added the following option:
    WooCommerce -> Lafka Order Hours -> Enable Shopping Cart Cache Clearing

    Please enable this and the issue will be resolved. As it states next to the checkbox:
    “This will ensure that the presence of “Checkout” button in the cart is in sync with store status. Cart content stays intact.”

    Regards,
    Alex

    #37887
    Alex
    Keymaster

    Hello Unifique,

    About your other issue, regarding the My Account page.

    Please don’t write in others topics, as it makes it more difficult for all to follow along.

    So, we’ve noticed that you don’t have a “My Account” page. We created one and set it in the WooCommerce -> Settings -> Advanced -> My Account page.

    But because you are using a caching plugin, you need first clear the cache and it should work fine. We are leaving it to you as we didn’t use this particular plugin, so probably you are more familiar with it.

    Regards,
    Alex

    #37888
    unifiquedesigns
    Participant

    Thank you Alex, I hope this solve the problem

    #37889
    unifiquedesigns
    Participant
    This reply has been marked as private.
    #37892
    unifiquedesigns
    Participant
    This reply has been marked as private.
    #37908
    Alex
    Keymaster

    Hello Unifique,

    To create My Account page in WooCommerce:
    – Create ordinary page with whatever title you wish, usually “My Account”
    – For content enter only the my account shortcode: [woocommerce_my_account]
    – Go to WooCommerce -> Settings -> Advanced -> My account page and choose the newly created page.

    About the Checkout button. This is definitely related with the “Order Hours” functionality. For some reason when the store is open after it has been closed, the previous state is cached. So try to deactivate the caching plugin and see if the problem persists. If so, try to exclude the cart page from the caching plugin. Most plugins provide this functionality.

    Regards,
    Alex

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