[spkhi]

Hi,

Love the theme. Just one small issue on the Checkout Page. When a purchaser changes the “Country”, either for billing address or delivery address, the page freezes and unable to scroll at all. This of course results in confusion / frustration for the customer and potentially lost business. Our site has integrated WC Vendors Pro with the Rigid them and using Woocommerce. Would you be able to please help resolve this? Not sure if it is a setup issue on our end.

Thanks very much in advance for any assistance.

[Althemist]

Hello spkhi,

Sounds more like a JS related problem. Could you, please provide a link to your site, were we can check the problem “live”?

Regards,
Dimitar

[spkhi]

This reply has been marked as private.

[Althemist]

Hello spkhi,,

There is something broken on your checkout page. The header layout where the icons are breaks and may be there is some unclosed HTML tag there. Could be caused by some cart/checkout plugin you have. Can’t really tell, but probably that’s the reason. You can also see there is a second scroll bar on your checkout page. As the checkout form is refreshing via AJAX call, probably the script can’t find the element to update because of the broken layout.

The only option I can imagine is trying to disable your third-party plugins one by one and see which one is causing the problem.

[spkhi]

Thanks so much for getting back to me on this. Happy to say that this is resolved now. Appreciate your help looking into this and pointing me in the right direction.

[Author]

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