[pointystick]

Hi, In the checkout when an error is made inputting card info or anything else that triggers a warning, the page scrolls up, but the alert is still hidden under the header unless the user manually scroll up further?

e.g I enter the wrong security code for a card, and unless I scroll up I wont see the message telling me what is wrong.

Is there a way of making it scroll further up or some other fix please?

[pointystick]

Hi, just checked and on the demo (https://lafka.althemist.com/bakery/checkout/) it has the same issue. At checkout if you don’t enter the Zip, phone and email, you can only see the warning for phone and email as the first line (zip warning) is hidden.

BILLING ZIP is a required field. – (not seen)
BILLING PHONE is a required field.
BILLING EMAIL ADDRESS is a required field.

To test I tried again with the only the phone not entered, and because its a 1 line warning, this cannot be seen when you place order and the page scrolls to try and show the message. I know the user can manually scroll up but there is nothing indicating they should in this case because it is hidden.

[Althemist]

Hi pointystick,

we are checking this now.

[pointystick]

Hi Althemist, with this error showing on the actual theme demo, I assume this is a theme issue affecting everyone? If so will this require another Theme update to fix?

[pointystick]

Hi Althemist, Its been a while now since you responded. Have you had any luck finding a fix for this?

Totally understand this could take some time to look at and fix, your support has been great so far and I’m not complaining!

Sorry to bug you, just making sure its not missed 🙂

[Althemist]

Hipointystick,

This was fixed in the latest theme update last week. Just make sure you have cleared your site and browser cache.

[pointystick]

I didn’t think to check after the update because I assumed you would respond here lol! So sorry to have pestered you.

Thanks again

[Author]

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