Resolveddelay in answer

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  • #21562
    fadizreik
    Participant

    Hello,
    Two days ago I sent you problems
    But unfortunately, I have not received a reply yet
    Thank you for replying as soon as possible.

    Thank You

    #21566
    Althemist
    Keymaster

    Hello fadizreik,

    Your topic was already processed. However, note that you posted during the weekend. We don’t provide 24/7 service and our working hours are Monday to Friday, 08:00 – 18:00h.

    Regards,
    Dimitar

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IMPORTANT!!!

Hello everybody! Please, accept our sincere appologies for the delaeyd support last 2 weeks. One of our team members was diagnosed with Covid-19 and we were isolated without the chance to leave home or access our office. We are now back to work and slowly catching up with delayed support tickets. We expect the queue to be cleared and everything to be back to normal schedule by Monday, 29th of June.

Thank you so much for your patience and understanding.

Best regards,
Althemist team
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