ResolvedDEMO IMPORT NOT WORKING FOR GROSSO

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  • #19058
    walidj
    Participant

    Hello
    Just purchased GROSSO theme – I have tried multiple times to import the demo – Its is not importing anything and it stops after few minutes with errors

    My servers is set correctly as per your instructions and still not Importing the DEMO

    I need help please as soon as possible

    Walid

    #19072
    Althemist
    Keymaster

    Hello Walid,

    Please, make sure the main theme plugin (Grosso Plugin) is installed and activated.

    Let us know if the problem persists, so we can investigate further.

    Regards,
    Dimitar

    #19138
    walidj
    Participant

    RESOLVED

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AlThemist

AlThemist

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IMPORTANT!!!

Hello everybody! Please, accept our sincere appologies for the delaeyd support last 2 weeks. One of our team members was diagnosed with Covid-19 and we were isolated without the chance to leave home or access our office. We are now back to work and slowly catching up with delayed support tickets. We expect the queue to be cleared and everything to be back to normal schedule by Monday, 29th of June.

Thank you so much for your patience and understanding.

Best regards,
Althemist team
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