ResolvedDemo Installation Problem

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Viewing 8 posts - 1 through 8 (of 8 total)
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  • #14535
    carolinedh
    Participant

    Hi,

    I have tried installing the demo for the rigid marketplace. The homepage is not displaying properly.
    My website is craftpoppy.com.

    Thanks

    #14540
    Althemist
    Keymaster

    Hello carolinedh,

    What we see on that web address is definitely not one of our themes.

    Also, the problem you describe can only happen if you try to import the demo content before installing and activating the theme plugins (Rigid plugin, WPBakery Page Builder, WooCommerce etc.)

    If you give us temporary admin access to your site, we can try to investigate what’s wrong there. (don’t forget to mark the “Set as private reply” checkbox)

    Also, please whenever you have a problem, open a new topic and don’t post in other user’s topics.

    Regards,
    Dimitar

    #14552
    carolinedh
    Participant

    Thank you for your answer Dimitar.

    I had installed the plugins you required before installation of the demo at least those listed on the right of the demo button ( Woo commerce, mailchhimp for wordpress) and rigid plugin. I did not know I had to activate the WP Bakery, and am not sure if there are any other plugins I need to activate. Could you please let me know which ones I need to activate beyond the ones I mentioned?

    Thank you,

    Caroline

    #14554
    carolinedh
    Participant

    Hi,

    I have made some progress. The demo loaded better. The Homepage is missing its menu and there are some formatting issues.
    Can you look at the website for me? Craftpoppy.com

    Thanks,

    Caroline

    #14555
    carolinedh
    Participant

    Actually I think I fixed it.

    Thanks

    #14556
    carolinedh
    Participant

    Sorry to bother you again, but the menu is not showing up, and neither is the announcement bar.

    Thanks

    #14557
    carolinedh
    Participant

    I fixed it. Thanks.

    Caroline

    #14559
    Althemist
    Keymaster

    Hi Caroline,

    I am glad you managed to fix it.

    Sorry for the late reply, but we are all out of the office for the weekend.

    Basically, the Rigid Plugin, WooCommerce and WPBakery are required for all demos.

    Sometimes, on lower-spec servers you may need to run the import several times before the full content is loaded, because of the restrictive timeout settings.

    If you still have problems or more questions arise, just let is know.

    Regards,
    Dimitar

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