In ProgressDownoad INVOICE not working

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Viewing 9 posts - 1 through 9 (of 9 total)
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  • #20659
    moniquescott
    Participant

    Hi there

    When one clicks on Download invoice (PDF), nothing happens, no invoice is opened. https://paste.pics/87400acfebda35173ad6eb74a81a1bfb

    Please assist.

    #20688
    Althemist
    Keymaster

    Hello moniquescott,

    We’d need access to your site and test account with some purchase history in order to check this.

    Regards,
    Dimitar

    #20714
    moniquescott
    Participant

    Thank you very much.

    Link to site is as follows: https://fearfullywonderfully.co.za/

    How would you like to gain access, through shared token or new user profile?

    Please get back to me as soon as possible many thanks.

    #20731
    Althemist
    Keymaster

    Just send us a username and password for an account that already have purchases (invoices). You can use the “set as private reply” feature of the forums for the user credentials.

    #20802
    moniquescott
    Participant
    This reply has been marked as private.
    #20805
    Althemist
    Keymaster

    Hello moniquescott,

    I am afraid we can’t check your site with that account. We don’t have access to anything. I have asked for an account with already made purchases, so we can test the download invoice functionality. Also, it looks like your default woocommerce pages are not set properly – there is no account link in the header, the cart and checkout pages are not set etc. Even your shop page is not set properly. Also, it looks like you are using some kind of product addons plugin, but the “AJAX add to cart on single product page” is enabled, which may also cause problems with the orders. Please, provide an account where we can test the download invoice functionality. An account with already made purchase (even if it’s a test order).

    Regards,
    Dimitar

    #20822
    moniquescott
    Participant
    This reply has been marked as private.
    #20847
    moniquescott
    Participant
    This reply has been marked as private.
    #20860
    Althemist
    Keymaster

    Hello moniquescott,

    If the account page and endpoints are not set correctly the system would never work properly. You can allow the users to make purchase without creating an account, but you can’t forbid this and leave it unset. It is required configuration and this is not theme related. it’s just how WordPress and WooCommerce work.

    Also, admin account doesn’t help us, as we still can’t finish an order. What we asked for is access to an account with already made purchase, so we can check the download invoice issue.

    We are trying to help, but we really need you to cooperate with us in this regard.

    Dimitar

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AlThemist

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