ResolvedDuplicate Woocommerce Subscription

Viewing 15 posts - 1 through 15 (of 24 total)
  • Author
    Posts
  • #35624
    ezsolution
    Participant

    Hi, we have an issue with the Lafka theme and woo commerce subscriptions. The client’s website whom which has a meal subscription for the delivery of 5, 10, 15, 20 meals. Everything works perfectly except for one thing, when the client’s customers log in to edit their meals each week it creates a duplicate subscription instead of editing the existing one. Woo commerce has tested it on their end and couldn’t replicate the issue on their test site and has suggested this – Because we can’t replicate this behaviour on our end, the best next step would be to check if there are any conflicts with the theme.

    #35653
    Althemist
    Keymaster

    Hi ezsolution,

    We will check this. Please, allow a bit more time for investigation.

    #35729
    ezsolution
    Participant

    No worries, looking forward to getting this resolved

    #36026
    Althemist
    Keymaster

    Hi ezsolution,

    So sorry for the delay. We needed to perform a lot of tests, so we are sure about the results.

    We couldn’t replicate the problem either with just the theme and the WooCommerce Subscriptions.

    Could you, please provide temporary admin access to your site, so we can check your setup in details?

    #36060
    ezsolution
    Participant
    This reply has been marked as private.
    #36063
    ezsolution
    Participant

    Hi, just checking 🙂 are you able to log in?

    #36071
    Althemist
    Keymaster

    Hi ezsolution,

    we can only see a privy note with the username and password, but not the website URL.

    Also, this is absolutely not needed. The “private reply” is 100% secure when used in your own topics.

    #36089
    ezsolution
    Participant
    This reply has been marked as private.
    #36103
    Althemist
    Keymaster
    This reply has been marked as private.
    #36127
    ezsolution
    Participant
    This reply has been marked as private.
    #36132
    Althemist
    Keymaster

    Hi ezsolution,

    It works fine now.

    At first glance, this is not theme related. It looks like there are a lot of errors in your WooCommerce log related to the payments. That’s probably the reason for duplicate subscriptions. It could also be caused by a conflict with your other plugins.

    Anyways, please, allow a bit more time (3-4 hours) to investigate, so we can be 100% sure.

    #36138
    ezsolution
    Participant

    Sure you can check it but we believe we are using all Woocomerce plugins so it must be compatible

    #36154
    Althemist
    Keymaster

    Unfortunately we can’t find the exact reason for this, but it’s definitely not theme related. We can’t replicate it on our servers and after a thorough check – we do not modify anything that could lead to such problems.

    BTW, we have quite a lot of Lafka users working with WooCommerce Subscriptions and no one ever reported such a problem.

    #36164
    ezsolution
    Participant

    This is a Pure theme issue with Bundle products that are linked with woocommerce subscriptions. only we are facing this issue if you would fix this it’s very helpful.

    #36171
    Althemist
    Keymaster

    We are checking this now, but there is nothing in the combo products that can create such a problem. Will let you know ASAP.

Viewing 15 posts - 1 through 15 (of 24 total)

You must be logged in and have valid license to reply to this topic.

License required for the following item
Login and Registration Log in · Register