[ezsolution]

Hi, we have an issue with the Lafka theme and woo commerce subscriptions. The client’s website whom which has a meal subscription for the delivery of 5, 10, 15, 20 meals. Everything works perfectly except for one thing, when the client’s customers log in to edit their meals each week it creates a duplicate subscription instead of editing the existing one. Woo commerce has tested it on their end and couldn’t replicate the issue on their test site and has suggested this – Because we can’t replicate this behaviour on our end, the best next step would be to check if there are any conflicts with the theme.

[Althemist]

Hi ezsolution,

We will check this. Please, allow a bit more time for investigation.

[ezsolution]

No worries, looking forward to getting this resolved

[Althemist]

Hi ezsolution,

So sorry for the delay. We needed to perform a lot of tests, so we are sure about the results.

We couldn’t replicate the problem either with just the theme and the WooCommerce Subscriptions.

Could you, please provide temporary admin access to your site, so we can check your setup in details?

[ezsolution]

This reply has been marked as private.

[ezsolution]

Hi, just checking 🙂 are you able to log in?

[Althemist]

Hi ezsolution,

we can only see a privy note with the username and password, but not the website URL.

Also, this is absolutely not needed. The “private reply” is 100% secure when used in your own topics.

[ezsolution]

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[Althemist]

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[ezsolution]

This reply has been marked as private.

[Althemist]

Hi ezsolution,

It works fine now.

At first glance, this is not theme related. It looks like there are a lot of errors in your WooCommerce log related to the payments. That’s probably the reason for duplicate subscriptions. It could also be caused by a conflict with your other plugins.

Anyways, please, allow a bit more time (3-4 hours) to investigate, so we can be 100% sure.

[ezsolution]

Sure you can check it but we believe we are using all Woocomerce plugins so it must be compatible

[Althemist]

Unfortunately we can’t find the exact reason for this, but it’s definitely not theme related. We can’t replicate it on our servers and after a thorough check – we do not modify anything that could lead to such problems.

BTW, we have quite a lot of Lafka users working with WooCommerce Subscriptions and no one ever reported such a problem.

[ezsolution]

This is a Pure theme issue with Bundle products that are linked with woocommerce subscriptions. only we are facing this issue if you would fix this it’s very helpful.

[Althemist]

We are checking this now, but there is nothing in the combo products that can create such a problem. Will let you know ASAP.

[Author]

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