ResolvedEmail notification to customer when order is canceled

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  • Author
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  • #38217
    service
    Participant

    Hello,
    How do I set up notifications to be sent to a customer’s email when an order is canceled by an admin?
    In the WooCommerce settings for a canceled order, there is a recipients field and the administrator’s email is entered there.
    What syntax should I enter so that the customer also receives an email when an order is canceled?
    Or maybe there is another setup method?

    #38247
    Alex
    Keymaster

    Hello service,

    Unfortunately WooCommerce did not include such setting. As yo said, in the canceled order settings in the email notifications set up, you can set only hardcoded emails.

    The solution is to use separate plugin for this. I think this one will work fine: https://woo.com/it-it/document/order-cancellation-email-to-customer/

    I didn’t research for free one.

    Regards,
    Alex

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