ResolvedETERNAL POPUP ISSUE

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Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #37508
    panagou.de
    Participant

    Dear Lafka team,

    We recently updated our website using your theme. We spent a significant amount of time designing the site and implementing its various features. The site has been online for a few days now, but unfortunately, we are experiencing significant issues. Our sales have decreased, and almost all customers are reporting the same problem: a persistent popup.

    Over the past few months, we have reached out to you several times, but the responses we received were brief and did not provide a starting point for us to address the issue. We have excluded the WooCommerce session cookie and tried everything within our capacity, but the problem persists.

    Even though everything appears to be functioning correctly on our computers, at least 70% of our customers keep reporting the same complaint.

    I kindly request that you thoroughly review the website this time and provide specific guidance on how we can resolve the popup issue to ensure customer satisfaction.

    Thank you for your attention to this matter.

    Best regards,

    #37509
    panagou.de
    Participant
    #37512
    panagou.de
    Participant
    This reply has been marked as private.
    #37515
    panagou.de
    Participant
    This reply has been marked as private.
    #37516
    bogdan
    Participant

    I am experiencing the same issue and the only way I was able to fix it is by disabling any caching plugin. However I don’t consider this as a fix, but rather as a workaround.

    #37526
    Alex
    Keymaster

    Hello panagou.de,

    In order to provide you with support, we need more information what exactly is the issue. “Persistent popup” is not enough. Please explain in more details. When it happens? Try to reproduce it. Any information will be in help. Also share with us what exactly modifications you’ve made to the code of any of plugins or the theme. You have a complex setup with many plugins and we can’t create same site as yours. Hope you understand.

    When I open the site I get popup with countdown counting the time left to open the store. I am closing it and it doesn’t appear again when browsing through the pages. So far nothing suspicios.

    In order to find and fix the issue, we need to reproduce it somehow. So let’s concentrate on this.

    Regards,
    Alex

    #37539
    panagou.de
    Participant
    This reply has been marked as private.
    #37574
    Alex
    Keymaster

    Hello panagou.de,

    Thank you for informing us.

    Yes, caching gives benefits but to work properly with WooCommerce and more complex themes and plugins, requires additional configuration.

    And because there are many caching plugins, it is hard to keep track for all of them.

    The basic rules are:
    – Don’t cache the WooCommerce pages: Cart, Checkout My Account.
    – Don’t cache the WooCommerce session
    – Don’t cache the WooCommerce cookies

    Looks like you managed to fix this.

    Regards,
    Alex

Viewing 8 posts - 1 through 8 (of 8 total)

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