ResolvedExport options not working

Tagged: options export

This topic has 8 replies, 3 voices, and was last updated 3 years, 7 months ago by Alex.

Viewing 9 posts - 1 through 9 (of 9 total)

Author
Posts
April 10, 2020 at 5:27 am #22161
jgitta
Participant
when I export options from BabyStreetKids theme all I get is a file with the word false in it.
April 13, 2020 at 8:07 am #22203
Althemist
Keymaster
Hello jgitta,
Are you talking about the Theme Options or something else?
Please, explain more.
Regards,
Dimitar
April 14, 2020 at 5:20 am #22234
jgitta
Participant
Yes when I click on Save all Options to export theme options I get a file with only the word “false” in it
April 14, 2020 at 9:58 am #22250
Althemist
Keymaster
Are you using the latest theme version on latest WordPress and WooCommerce versions? We have just checked and everything seems to be working fine on our end.
April 14, 2020 at 4:44 pm #22262
jgitta
Participant
This reply has been marked as private.
April 15, 2020 at 4:46 pm #22304
Alex
Keymaster
Hello jgitta,
The only reason we can think off this to happen is if your database/tables collation is not UTF-8.
Could you please confirm? If so, I am sure your hosting provider will help you.
Regards,
Alex
April 16, 2020 at 4:37 am #22312
jgitta
Participant
Collation is utf8mb4.
Standard default collation on mysql
April 16, 2020 at 2:04 pm #22318
Alex
Keymaster
Thanks,
We are continuing investigating. We actually can’t reproduce in order to find the issue.
So if there is something specific on your set up, please let us know.
Regards,
Alex
April 16, 2020 at 4:37 pm #22319
Alex
Keymaster
Hello jgitta,
We’ve found the issue.
This is happening when the child theme is active. We have fixed this now and we will release the new version later today.
Regards,
Alex
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