Resolvedfilter area hidden on mobile
Tagged: filter area hidden
- This topic has 9 replies, 2 voices, and was last updated 2 years, 4 months ago by
Althemist.
- AuthorPosts
- November 11, 2020 at 2:07 pm #27087
godutz
ParticipantHello, How can I solve the issue on mobile device that makes filter area be hidden? It is annoing that nobody can filter products on mobile..
Help, pls.
godutz@gmail.comNovember 11, 2020 at 2:46 pm #27089Althemist
KeymasterHello godutz,
Not really sure what do you mean. Could you, please explain with more details and may be a link?
November 11, 2020 at 7:41 pm #27095godutz
ParticipantThe theme has a filter area, where you can choose colour, brand, age, etc.. That area it is visible on desktop but on mobile devices it is hidden with no option to make it visible.
There is a way to make it visible?November 12, 2020 at 7:53 am #27102Althemist
KeymasterThe dedicated filters are ABOVE the products is visible on mobiles. May be you have something else in mind, that’s why I asked for more details AND a link to your site where we could see the problem “live”.
November 12, 2020 at 12:37 pm #27106godutz
Participanthttp://www.anuca.ro
I can’t find where I can solve this problem on mobile devices.November 12, 2020 at 1:48 pm #27107godutz
Participanti found the issue. In the theme options, where you have the button that asks if the filtering area should be keept open or closed, if I put closed, on the desktop remains closed, but on mobile devices it remains open. So it is your bug, please fix it.
I will need an theme update after you fix it?November 13, 2020 at 12:06 pm #27121Althemist
KeymasterThat’s definitely not the case, as you can see here:
https://babystreet.althemist.com/shop/
The filters are is open on both desktop and mobile devices.
Most probably you’re using an old version of the theme with newer version of the WordPress and WooCommerce OR there is some cache issue on your site.
Also, I have just checked your website and the filters are closed on both desktop and mobile.
November 14, 2020 at 1:23 pm #27135godutz
ParticipantWe have the latest version of the theme, wp and woocomerce. Do you need an admin acces to my website to check it out?
At the moment on mobile we have filters on but on desktop its closed. And the setting it is closed with no option for mobile or desktop.November 14, 2020 at 7:10 pm #27138godutz
ParticipantI have another problem with the theme. I have setup the taxes, the VAT but the number in the checkout page it remains zero. Can you help me with this too?
November 15, 2020 at 11:55 am #27142Althemist
KeymasterI have just checked your website again. Now the filters are closed on both desktop and mobiles. I’d strongly suggest you to clear both your site AND browser cache.
As for the VAT settings, I am afraid this is not theme related, so we can’t really provide help. These are WooCommerce settings.
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