Resolvedfilter area hidden on mobile

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #27087
    godutz
    Participant

    Hello, How can I solve the issue on mobile device that makes filter area be hidden? It is annoing that nobody can filter products on mobile..
    Help, pls.
    godutz@gmail.com

    #27089
    Althemist
    Keymaster

    Hello godutz,

    Not really sure what do you mean. Could you, please explain with more details and may be a link?

    #27095
    godutz
    Participant

    The theme has a filter area, where you can choose colour, brand, age, etc.. That area it is visible on desktop but on mobile devices it is hidden with no option to make it visible.
    There is a way to make it visible?

    #27102
    Althemist
    Keymaster

    The dedicated filters are ABOVE the products is visible on mobiles. May be you have something else in mind, that’s why I asked for more details AND a link to your site where we could see the problem “live”.

    #27106
    godutz
    Participant

    http://www.anuca.ro
    I can’t find where I can solve this problem on mobile devices.

    #27107
    godutz
    Participant

    i found the issue. In the theme options, where you have the button that asks if the filtering area should be keept open or closed, if I put closed, on the desktop remains closed, but on mobile devices it remains open. So it is your bug, please fix it.
    I will need an theme update after you fix it?

    #27121
    Althemist
    Keymaster

    That’s definitely not the case, as you can see here:

    https://babystreet.althemist.com/shop/

    The filters are is open on both desktop and mobile devices.

    Most probably you’re using an old version of the theme with newer version of the WordPress and WooCommerce OR there is some cache issue on your site.

    Also, I have just checked your website and the filters are closed on both desktop and mobile.

    #27135
    godutz
    Participant

    We have the latest version of the theme, wp and woocomerce. Do you need an admin acces to my website to check it out?
    At the moment on mobile we have filters on but on desktop its closed. And the setting it is closed with no option for mobile or desktop.

    #27138
    godutz
    Participant

    I have another problem with the theme. I have setup the taxes, the VAT but the number in the checkout page it remains zero. Can you help me with this too?

    #27142
    Althemist
    Keymaster

    I have just checked your website again. Now the filters are closed on both desktop and mobiles. I’d strongly suggest you to clear both your site AND browser cache.

    As for the VAT settings, I am afraid this is not theme related, so we can’t really provide help. These are WooCommerce settings.

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AlThemist

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