Resolvedfilter area hidden on mobile

Tagged: filter area hidden

This topic has 9 replies, 2 voices, and was last updated 2 years, 4 months ago by Althemist.

Viewing 10 posts - 1 through 10 (of 10 total)

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Posts
November 11, 2020 at 2:07 pm #27087
godutz
Participant
Hello, How can I solve the issue on mobile device that makes filter area be hidden? It is annoing that nobody can filter products on mobile..
Help, pls.
godutz@gmail.com
November 11, 2020 at 2:46 pm #27089
Althemist
Keymaster
Hello godutz,
Not really sure what do you mean. Could you, please explain with more details and may be a link?
November 11, 2020 at 7:41 pm #27095
godutz
Participant
The theme has a filter area, where you can choose colour, brand, age, etc.. That area it is visible on desktop but on mobile devices it is hidden with no option to make it visible.
There is a way to make it visible?
November 12, 2020 at 7:53 am #27102
Althemist
Keymaster
The dedicated filters are ABOVE the products is visible on mobiles. May be you have something else in mind, that’s why I asked for more details AND a link to your site where we could see the problem “live”.
November 12, 2020 at 12:37 pm #27106
godutz
Participant
http://www.anuca.ro
I can’t find where I can solve this problem on mobile devices.
November 12, 2020 at 1:48 pm #27107
godutz
Participant
i found the issue. In the theme options, where you have the button that asks if the filtering area should be keept open or closed, if I put closed, on the desktop remains closed, but on mobile devices it remains open. So it is your bug, please fix it.
I will need an theme update after you fix it?
November 13, 2020 at 12:06 pm #27121
Althemist
Keymaster
That’s definitely not the case, as you can see here:
https://babystreet.althemist.com/shop/
The filters are is open on both desktop and mobile devices.
Most probably you’re using an old version of the theme with newer version of the WordPress and WooCommerce OR there is some cache issue on your site.
Also, I have just checked your website and the filters are closed on both desktop and mobile.
November 14, 2020 at 1:23 pm #27135
godutz
Participant
We have the latest version of the theme, wp and woocomerce. Do you need an admin acces to my website to check it out?
At the moment on mobile we have filters on but on desktop its closed. And the setting it is closed with no option for mobile or desktop.
November 14, 2020 at 7:10 pm #27138
godutz
Participant
I have another problem with the theme. I have setup the taxes, the VAT but the number in the checkout page it remains zero. Can you help me with this too?
November 15, 2020 at 11:55 am #27142
Althemist
Keymaster
I have just checked your website again. Now the filters are closed on both desktop and mobiles. I’d strongly suggest you to clear both your site AND browser cache.
As for the VAT settings, I am afraid this is not theme related, so we can’t really provide help. These are WooCommerce settings.
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