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  • #21627
    lucymuddle
    Participant

    Hi Team,

    I am using Rigid in conjunction with Dokan and I have been speaking to Dokan about an issue I have with the account Icons in the header. When you register and click “I am a Vendor” the additional fields do not appear as they do if i was to do this on the log in page. Something doesn’t seem to work when i do this though the the account icon.You can test what should happen if you go to Log in/register on the main menu and then try this again using the account icon. You’ll notice when you select “I am a vendor” the additional information doesnt appear. Dokan seems to think this is to do with the theme bit it is Dokan compatible so something is wrong.

    Website – http://www.storksey.com

    I would really appreciate your help as this is the last hurdle.

    Kind Regards,
    Lucy

    #21638
    Althemist
    Keymaster

    Hello Lucy,

    We are checking this now and will let you know as soon as possible. However, please note that even if it worked, it’d be absolutely unusable in the header, as your custom form is too long and it will be cut (not fully visible, as the login screen in the header can’t be bigger than the window height (it’s fixed and not scrollable).

    As for the problem in question, most probably Dokan system is checking if it’s the account page and adds the content with AJAX, so if the form exists on other pages it’s just ignored.

    regards,
    Dimitar

    #21667
    lucymuddle
    Participant

    Hi Dimitar,

    Thank you for looking into this. I’m not sure what to do about the vendor registration form (I assume that is what you are referring to when you say custom form). The vendor registration form is the standard Dokan registration form for Vendors so I am unable to edit it to ensure it doesn’t get cut.

    Let me know if you find the problem for the initial problem (the form not appearing when registering as vendor).

    Thanks,
    Lucy

    #21685
    Althemist
    Keymaster

    As we expected, the Dokan code is running the script for the vendor registration only on the My Account page instead of everywhere the form is displayed. We are working on a custom solution, but it would take some time.

    #21693
    lucymuddle
    Participant

    Thank you so much Dimitar. No pressure, but how much time do you think it will take?

    Thanks,
    Lucy

    #21712
    Althemist
    Keymaster

    Cant’ really promise by 100%, but I hope we’ll be ready later today or tomorrow. We are working on it at the moment, but it’s not really a simple fix, because of the way Dokan built their plugin (it’s totally different than most other multi-vendor plugins).

    Regards,
    Dimitar

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