ResolvedHeader (top) menu disappeared

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  • #21650
    shayan78
    Participant

    Hi I was recently trying to add more labels to my header food menu (I attached a screenshot to show it) but after adding 2 more labels to the original ones I found out that both of my header menus (the ones on the photo) has been disappeared, I did everything to fix it, I even reopened the demo theme but didn’t fix it, all my menu and theme settings seem to be alright and honestly, I think it might be a glitch or a bug from the theme. Please help me with this. Thank you
    Screenshot link

    • This topic was modified 3 weeks, 6 days ago by shayan78.
    • This topic was modified 3 weeks, 6 days ago by shayan78.
    • This topic was modified 3 weeks, 6 days ago by shayan78.
    #21654
    Althemist
    Keymaster

    Hello shayan78,

    We have checked this on our environment and it doesn’t seem to be a bug. If the menu is still there in the admin, most probably you have accidentally disabled the menu position (Top Left Menu and Top Right Menu).

    Check under Appearance > Menus > Manage Locations if the Correct position is assigned for both menus.

    Also, please note that the menus must be edited under Appearance > Menus and not under Appearance > Customize > Menus.

    Hope this helps.

    If the problem persists, please provide temporary admin access to your site, so we can check what could be wrong.

    Regards,
    Dimitar

    #21691
    shayan78
    Participant

    Hi again, so as I already explained, I did all the steps that you also mentioned, but doesn’t seem to solve this issue. Therefore I think it’s better to do this yourself by going to my admin. What should I provide?

    #21692
    shayan78
    Participant
    This reply has been marked as private.
    #21707
    Althemist
    Keymaster

    Hello shayan78,

    We have just checked your website and it looks absolutely normal to me. The top menus are there.

    However, I can see other problems on your site. They could be related to the fact that you’re using a really old version of the theme. You have v. 1.2.8 while the actual theme version is 1.4.2.1

    Regards,
    Dimitar

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