[mevart]

Hello I am trying to import the Demo, but I get “Internal Server Error”
I have checked my hosting account and meets the minimum server requirements:
max_execution_time 60
memory_limit 128M
post_max_size 32M
upload_max_filesize 32M
PHP module SimpleXML enabled

I have used a fresh WP installation.

Thank you in advance,
Maria.

[Althemist]

Hello mevart,

You should probably check if the “Uploads” directory is writable. The internal Server Error is not theme related. It means there is something wrong with your server configuration.

Also, check under WooCommerce > Status if there is anything marked in red color as incompatible.

If the problem persists, let us know.

regards,
Dimitar

[mevart]

Hello,
the “Uploads” directory is writable. I have import a part of the demo but not all the demo.
Also, nothing is marked red on WooCommerce > Status.
Can you please help me solve this issue?
Thanks,
Maria.

[Althemist]

Hello Maria,

Could you, please provide temporary admin access to your site, so we can check what could be wrong?

[mevart]

This reply has been marked as private.

[Alex]

Hello Maria,

We are checking now.
Do you have something you want to keep in that WordPress installation? I would like to reset it and try to import on a clean instance.

Regards,
Alex

[mevart]

Hello Alex,
yes you can reset it.
Thanks,
Maria.

[Alex]

Hello Maria,

Thank you for your patience, but we haven’t seen such an issue before and took us a while to investigate.

So, the actual problem is that during the import all images are stored in Cloudflare, and our import script is using WordPress default import plugin, which is not optimized for CDN storage of the images.

Could you please look at your hosting settings or contact your hosting, if you can disable Cloudflare for some period of time (during the import) and then to enable it again? This should help the import to complete successfully and after enabling Cloudflare, you will have your images in CDN also.

Hope you got my point.

Apart from that, we’ve made couple of small changes to display the exact error when import fails and some other minor fixes. We will release them in update in the next few days.

Please let us know for the result.

P.S.: If you have to contact the hosting support, tell them that we are getting HTTP error 524: Timeout Occurred . Here is also more info from Cloudflare: https://community.cloudflare.com/t/community-tip-fixing-error-524-a-timeout-occurred/42342

Thanks,
Alex

[mevart]

Hello Alex,
I still have an issue. I have disabled Cloudflare to do the import but I get the Code: 500; Message: Internal Server Error.
Any other ideas?
Thank you,
Maria

[Alex]

Hello Maria,

Thanks, could you please send us the server error log for today?

Regards,
Alex

[mevart]

hello Alex,
the message is
Code: 500; Message: Internal Server Error.
Thnaks,
Maria.

[Alex]

Hi Maria,

Yes, I saw that message. This is just the short error message. What we need to see is the full error written in the log file in the server.

We need that in order to understand what went wrong, as we can’t reproduce this.

If you don’t know where is the error log, ask your hosting.
Or if you like, send us your hosting account.

Thanks,
Alex

[mevart]

This reply has been marked as private.

[Alex]

Hello Maria,

Please send us also ftp account, so we can examine the logs.

Regards,
Alex

[mevart]

This reply has been marked as private.

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