ResolvedIMPORT DEMO ERROR

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  • Author
    Posts
  • #17536
    equalitygr
    Participant

    hI,

    I get an internal server error when I am trying to make demo import.

    Can you help me solving it?

    Thanks

    #17546
    Althemist
    Keymaster

    Hi equalitygr,

    please, provide temporary admin access, so we can check what could be wrong. (don’t forget to mark the “set as private reply” checkbox for the admin credentials)

    Regards,
    Dimitar

    #17550
    equalitygr
    Participant
    This reply has been marked as private.
    #17572
    Althemist
    Keymaster

    Hi equalitygr,

    There is something on your server blocking the XML import with 500 Error.

    It’s a server related issue, so we can’t really provide much help. Most probably some kind of protection enabled on your hosting account. I guess you’d need to get in touch with your hosting support team. You can show them this screenshot:

    Also, check if for some reason php safe_mode is enabled (it must be OFF).

    Regards,
    Dimitar

Viewing 4 posts - 1 through 4 (of 4 total)

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