ResolvedIssue in my account page

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #14269
    Maroua89
    Participant

    Thé avatar is showing twice in my account page
    http://i65.tinypic.com/169j6eq.jpg

    After the issue i thought about updating the thème.how can i update kt manually without loosing my work on thème?

    #14284
    Alex
    Keymaster

    Hello Maroua89,

    If you have Jetpack plugin installed, check if you have the Avatar Card option selected. Please switch it off and try again.

    The safest way to update the theme is through the Envato Market plugin.

    Go to Appearance -> Install Plugins, install and activate Envato Market plugin, then go to Theme Options -> Rigid Updates and follow the instructions.

    Regards,
    Alex

    #14295
    Maroua89
    Participant

    Thank you.
    In fact the issue came from an images customs zing plugin.

    As for the update, how can we do that without loosing our work?

    #14326
    Althemist
    Keymaster

    Hello Hello Maroua89,,

    the best way to update the theme would be with the official Envato Market Plugin:

    https://envato.com/market-plugin/

    Don’t forget to update also all theme plugins (including the Zass plugin) once the theme is updated.

    Hope this helps.

    Regards,
    Dimitar

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