ResolvedMobile Menu black/blank page

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
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  • #20765
    batteri
    Participant

    Hi,
    When a registered user go to the menu from mobile phone it is just blank/black and no menu (see the link below)
    How can I fix it?

    https://ibb.co/fv9m6tP

    http://www.saljify.com

    #20784
    Althemist
    Keymaster

    Hello batteri,

    I have just checked your website and I can confirm the issue. However, we can’t replicate it on our demos and test sites. Do you have some menu-related plugin installed on your website?

    Regards,
    Dimitar

    #20792
    batteri
    Participant
    This reply has been marked as private.
    #20807
    Althemist
    Keymaster

    The link you provide doesn’t work. Please, check that and give us a working one.

    Regards,
    Dimitar

    #20836
    batteri
    Participant
    This reply has been marked as private.
    #20869
    batteri
    Participant

    Could you login in?

    #20902
    Althemist
    Keymaster

    Hello batteri,

    I have checked your site and the main theme plugin (Rigid Plugin) was inactive. It’s absolutely crucial for the correct work of the theme. I have enabled it and now your mobile menu works fine.

    Regards,
    Dimitar

    #20912
    batteri
    Participant

    Hi, when login now from mobile. The my account page is now on the home screen. However it is still the same problem when klick on the menu bar in the right corner. It is still black scrren? See image –> https://ibb.co/fv9m6tP

    #20963
    Althemist
    Keymaster

    I am a bit confused. What do you mean by “The my account page is now on the home screen”?

    I have just tested your site again and no matter what page I am on, the menu works absolutely fine:

    Please, explain more. Exactly what’s the problem?

    #20972
    batteri
    Participant

    ´´Hi,
    I can see the menu as your screenshot when I am not logged in from phone. But when I log in, the mobile menu turns black? As image sent before.

    #21025
    Althemist
    Keymaster

    Did you try clearing your phone browser cache?

    BTW, I have just tried your site from my phone and it’s not even available, which is weird as I can access the site on the desktop computer.

    Regards,
    Dimitar

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