In ProgressNO BRANCH OPTION IN POP-UP

This topic has 4 replies, 2 voices, and was last updated 1 week ago by Alex.

Viewing 5 posts - 1 through 5 (of 5 total)

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October 11, 2023 at 10:44 pm #37995
unifiquedesigns
Participant
Hi team,
I have added a branch to my website but the branch option is not showing and even the pick up option will say (Sorry, your address cannot be served by any of our branches.) after filling in the correct address information.
Please help, we are losing customers
October 21, 2023 at 6:52 pm #38028
Alex
Keymaster
Hello unifiquedesigns,
Please doublecheck if you have set properly the shipping areas, assign them properly to the branches.
Also make sure you’ve entered Google Maps API key/s
If you still have issues, please explain in more details. Also in steps and with concrete addresses and send us a temporary admin account and we will look at it. Make sure you tick the Set as private reply checkbox.
Regads,
Alex
October 22, 2023 at 7:10 pm #38036
unifiquedesigns
Participant
This reply has been marked as private.
November 10, 2023 at 11:54 am #38088
unifiquedesigns
Participant
Hi Alex, any update regarding this?
I have lost the client because he could’nt wait this long, his customers were complaining bitterly abiut the site UX.
Please update me as I’m approaching another client for the same theme. I need to know if its something you can solve before purchasing.
Thank you.
November 28, 2023 at 6:51 pm #38123
Alex
Keymaster
Hello unifiquedesigns,
Sorry for the long delay.
We’ve looked at your setup and found that for your branch (26 Meadow Str. BS23 1QQ) you don’t have selected “Shipping Areas”.
Please set the “Shipping Areas” field from the branch location edit screen to one of the shipping areas you already created. Thus when a client enters an address from this area (like the one in the example), it will be able allowed to order.
Regards,
Alex
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