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ResolvedOn-hold emails are not sent to customer

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  • April 16, 2021 at 1:45 pm #30019
    naimavanesch
    Participant

    Hello,

    I’m enjoying your beautiful team on http://www.kleinematties.nl

    I am wondering though, the ‘on-hold’ emails are not being sent to the customer.
    Can you help me out? (In process en Completed-emails are being sent succesfully).

    Thanks,

    Naïma

    April 19, 2021 at 3:00 pm #30035
    Althemist
    Keymaster

    Hi Naïma,

    I am afraid this is not theme related. The first thing to check would be if the On-hold e-mails are enabled on your site. Check under WooCommerce > Settings > Emails > Order on-hold > Manage if the checkbox is enabled. Also, make sure the subject and heading fields are not empty.

    Regards,
    Dimitar

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