ResolvedOn-hold emails are not sent to customer

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #30019
    naimavanesch
    Participant

    Hello,

    I’m enjoying your beautiful team on http://www.kleinematties.nl

    I am wondering though, the ‘on-hold’ emails are not being sent to the customer.
    Can you help me out? (In process en Completed-emails are being sent succesfully).

    Thanks,

    Naïma

    #30035
    Althemist
    Keymaster

    Hi Naïma,

    I am afraid this is not theme related. The first thing to check would be if the On-hold e-mails are enabled on your site. Check under WooCommerce > Settings > Emails > Order on-hold > Manage if the checkbox is enabled. Also, make sure the subject and heading fields are not empty.

    Regards,
    Dimitar

Viewing 2 posts - 1 through 2 (of 2 total)

You must be logged in and have valid license to reply to this topic.

License required for any item belonging to this account
AlThemist

AlThemist

sales 17199, followers 742
Login and Registration Log in · Register