[digitalfirstspa]

Hi,

I need to know if
1) it is possible to reduce the amount of time that takes when a user click “order now” and the product seleccted is added to the cart. It takes too long 8 to 10 seconds each time and it´s really “confusing” for users.

2) Change the icon that appear over a button after clicking on it and waiting to the system to do something. Now appears an icon/symbol similar to “forbidden” (a circle with a cross line)

Thanks in advance.

[Althemist]

Hi digitalfirstspa,

1) Sounds like your server is pretty slow. If you share a link were we can see the problem “live” we could give you more details.

2) It is exactly the “forbidden” sign. It’s an industry standard when the system is working and the button can’t be used at the moment. It’s actually a custom cursor and if it’s really important for you, it can be changed with CSS. Something like this:

button.single_add_to_cart_button:disabled, button.single_add_to_cart_button:disabled:hover {
	cursor: pointer;
}

Regards,
Dimitar

[digitalfirstspa]

Hi Dimitar,
Thanks for your soon answer. I was thinking about a server problem also, however if you can take a look the link es https://cazabor.cl

Waiting for your soon response.

Rolando

[Alex]

Hi Rolando,

I’ve looked at your site, this particular product: https://cazabor.cl/productos/pizza-a-tu-gusto/
And the time from clicking “Order” to the actual adding to the cart was about 3 seconds.

Unfortunately, we can’t inspect your server configuration. The steps we would recommend is:
– Set up some caching plugin, like WP Super Cache
– Increase your hosting plan. This will give you more CPU.

Regards,
Alex

[Althemist]

Hi Rolando,

I have just analyzed your site. It’s not that slow, but there are JS errors that slow down the loading and also blocks some scripts. It’s caused by your optimonk integration:

XML Parsing Error: no root element found
Location: https://front.optimonk.com/public/119798/js/load
Line Number 1, Column 1: 

This is causing errors in the AJAX refresh-fragments. I’d suggest checking your optimonk settings and discuss the problem with their support, as this is definitely not theme related.

Regards,
Dimitar

[digitalfirstspa]

Dimitar,

First, thanks for your support. Actually, I´m not using the optimonk plugin at all, so there is no reason to keep it. Regarding cache and site speed, I´m using WPRocket plugin. However, I will check some ways to increase my hosting plan as you recommended.

Best,
Rolando

[digitalfirstspa]

Hi Dimitar,
I did some new optimization to my website:
– Optimonk Deleted
– CDN Cloudflare Added

However, “order now” button still take too long to add product to the cart, like 6 or 7 seconds. It´s possible to reach a 1 or 2 seconds performance?

I´m leaving the hosting upgrade as a last resource, because I´m not sure how much can this really help.

Thanks in advance for your response.

Best,
Rolando

[Althemist]

Hi Rolando,

just checked your website again.

The previous errors are not there anymore, but now there are two errors related to your CDN integration (error 521). Changing your hosting provider is currently not needed looking at the speed check. It’s something in your configuration. Also, it looks like there is a problem with your Google tag manager scripts. They are not loaded and that also slows down all other scripts.

I’d suggest removing the WP Rocket and the CDN. WP Rocket is pretty hard to configure properly on some servers and it may lead to some heavy problems on WooCommerce sites. I would recommend using a combination of WP Super Cache and properly configured Autoptimize plugins. It would give you pretty good results.

As for the CDN – if your site is for clients in Chile and hosted in Chile-based company, the CDN is an overkill. The check for user location may take more time than the loading itself. The use of CDN is only recommended if your server location and target audience are on different continents.

Regards,
Dimitar

[digitalfirstspa]

Thanks Dimitar,

I´m going to do what you suggest right now.
My hosting provider is not located in Chile, is U.S. based (I´m using Bluehost), that´s why I choose to use CDN. You still thinks is not necessary?

Best,
Rolando

[Althemist]

No, I don’t think you need CDN integration, but it’s up to you. Based on the GTMetrix results your server is not slow. It’s something in your configuration. Most probably the cache plugin configuration.

[Author]

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