ResolvedPending Order – Accept

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  • #21586
    paradocx.web
    Participant

    Hi,
    First let me thank you for your work, the theme is very good.
    But miss some functionality that i need.
    1) I want that the system gives me some time to accept or decline an order. This should show some pending icon or clock on the client’s end and in woocomerce we should somehow accept the order. Ideally i would be able to inform them even if they will get their food on 15 mins, 30 or more.
    2) The other problem i face is with the notification. Is slow doesn’t appear always and the sound is not good at all for a fast food store.
    3) When you are in the cart (the bag) should not be visible the Show the cart button that finally directs you to the profile of your account.
    4) Under the checkout page i got some random woocomerce items that i don’t need. How do i delete them?

    #21591
    Althemist
    Keymaster

    Hello paradocx.web,

    1. I am afraid that’s not theme related, so we can’t really provide much help in this regard. You’d probably need to find some third-party plugin, as this is how WooCommerce work.

    2. Not really sure what do you mean by “Is slow doesn’t appear always and the sound is not good”. Please, explain more.

    3 & 4. Sounds like your account, cart and checkout pages are not properly set under WooCommerce > Settings > Advanced tab menu

    Regards,
    Dimitar

    #21597
    paradocx.web
    Participant

    Hi thanks for the reply.
    About the :
    2) The notification has a sound that you can’t hear while you are in the store. Also the notification push system doesn’t works if the page is minimized.
    3-4) try visit https://pandaisiageuseon.gr and tell me your opinion.
    Thank you

    #21602
    Althemist
    Keymaster

    Hello paradocx.web,

    2. Yes, I guess it’s not like an alarm clock, but it’s just a “ping” sound, so it can’t be like a buzzer. On a desktop/laptop computer it would be muted if the page is minimized. This can’t be avoided, as this is how browsers work. However, on a mobile device it would work even if the page is minimized and the phone is locked.

    3. Trying to open the Cart page on you site leads to the My Account Page, which leads me to believe that at least the cart page is not properly set in the WooCommerce Settings. Also, it looks like your checkout page is set to use the Shop page, as there is the entire shop content displayed bellow the checkout form.

    As I already suggested, make sure your SHOP page is set correctly under WooCommerce > Settings > Products and also that the cart, checkout and account pages are set correctly under WooCommerce > Settings > Advanced.

    Regards,
    Dimitar

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IMPORTANT!!!

Hello everybody! Please, accept our sincere appologies for the delaeyd support last 2 weeks. One of our team members was diagnosed with Covid-19 and we were isolated without the chance to leave home or access our office. We are now back to work and slowly catching up with delayed support tickets. We expect the queue to be cleared and everything to be back to normal schedule by Monday, 29th of June.

Thank you so much for your patience and understanding.

Best regards,
Althemist team
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