In ProgressPreparation time not taken into consideration with delivery time

  • This topic has 1 reply, 2 voices, and was last updated 2 days ago by Alex.
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  • #38314

    Hi there.

    How can we set up the delivery time which we set up to intervals of 15 minutes, with a preparation time of 45 minutes to work properly?

    At the moment a user can be online at 8 pm, order food and select 8:15 for delivery. We set preparation time to 45 minutes, so when choosing the time slot, only 8:45 should be available as the first choice. What are we doing wrong? The first possible choice or ASAP should be 45 Minutes in the future, otherwise the clients will be very angry.

    Thankyou for your support, we are stuck here.


    Hello steve-7274,

    We get your point. It doesn’t look like you are doing anything wrong.
    To be on a safe site looks like it will be better to set Time Slot Duration to 45 min as it is your time for order preparation. This way you will guarantee that you will have your orders ready on time.


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