ResolvedProblem accessing the customer account

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  • #27321

    Hello, I am having the following problem:
    Problem accessing the customer account, with the following message “Unknown e-mail address. Check the spelling or try with your username.” while the customer account has been created with a username and password.
    In addition, the “forgot password” function does not work since the customer does not receive any email to change the password.

    best regards


    Hello ahmedbest,

    So sorry for the late reply.

    I am afraid this is not theme related. This functionality depends on your WordPress and WooCommerce settings. All default WooCommerce pages must be set correctly in order to function properly.


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