ResolvedProblem on Notification

Viewing 15 posts - 1 through 15 (of 28 total)
  • Author
    Posts
  • #29467
    ecomunik
    Participant

    Hello,

    I just bought this theme. He is really perfect. I still have 2 small concerns:

    – Unable to receive the order notification regardless of the user. I have activated the option in the theme settings. I have also tried on several browsers but it still does not work although I have activated notifications in the browser settings.

    – When I click on My account at the top right, a menu opens but none of the links work (Dashboard, Orders, Download …).

    Could you help me please.

    Regards,

    #29487
    Althemist
    Keymaster

    Hello ecomunik,

    1. In order for notifications to work, you’d need to allow them in the browser. Also, you’d need to be logged in as administrator and the admin to be open.

    2. I am afraid we can’t just guess what could be wrong. Please, provide a working link to your site and temporary admin account details.

    Regards,
    Dimitar

    #29501
    ecomunik
    Participant
    This reply has been marked as private.
    #29505
    Althemist
    Keymaster
    This reply has been marked as private.
    #29509
    ecomunik
    Participant
    This reply has been marked as private.
    #29518
    ecomunik
    Participant
    This reply has been marked as private.
    #29521
    ecomunik
    Participant
    This reply has been marked as private.
    #29525
    Althemist
    Keymaster

    Hello ecomunik,

    We are still checking on our end what’s causing the missing notifications problem. As for the menu and phone buttons, I am afraid that would not be possible.

    #29573
    ecomunik
    Participant
    This reply has been marked as private.
    #29595
    Althemist
    Keymaster

    Hello ecomunik,

    Actually, yes, it works. However, in order for the notifications to work, there are some requirement:

    1. Your site must have a valid SSL and running on secure connection (https://)
    2. In the browser you should disable the Tracking protection for that site.

    #29611
    ecomunik
    Participant
    This reply has been marked as private.
    #29615
    Althemist
    Keymaster

    Hi ecomunik,

    This is most probably caused by browser restrictions. Which browser are you trying with?

    #29651
    ecomunik
    Participant
    This reply has been marked as private.
    #29661
    Althemist
    Keymaster

    Could you, please enable admin access again?

    #29668
    ecomunik
    Participant
    This reply has been marked as private.
Viewing 15 posts - 1 through 15 (of 28 total)

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