ResolvedProblem on Notification

This topic has 27 replies, 2 voices, and was last updated 1 year, 11 months ago by ecomunik.

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March 15, 2021 at 12:15 pm #29467
ecomunik
Participant
Hello,
I just bought this theme. He is really perfect. I still have 2 small concerns:
– Unable to receive the order notification regardless of the user. I have activated the option in the theme settings. I have also tried on several browsers but it still does not work although I have activated notifications in the browser settings.
– When I click on My account at the top right, a menu opens but none of the links work (Dashboard, Orders, Download …).
Could you help me please.
Regards,
March 16, 2021 at 9:15 am #29487
Althemist
Keymaster
Hello ecomunik,
1. In order for notifications to work, you’d need to allow them in the browser. Also, you’d need to be logged in as administrator and the admin to be open.
2. I am afraid we can’t just guess what could be wrong. Please, provide a working link to your site and temporary admin account details.
Regards,
Dimitar
March 16, 2021 at 9:41 am #29501
ecomunik
Participant
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March 16, 2021 at 9:48 am #29505
Althemist
Keymaster
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March 16, 2021 at 11:12 am #29509
ecomunik
Participant
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March 17, 2021 at 1:47 pm #29518
ecomunik
Participant
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March 17, 2021 at 4:12 pm #29521
ecomunik
Participant
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March 17, 2021 at 5:33 pm #29525
Althemist
Keymaster
Hello ecomunik,
We are still checking on our end what’s causing the missing notifications problem. As for the menu and phone buttons, I am afraid that would not be possible.
March 19, 2021 at 10:46 am #29573
ecomunik
Participant
This reply has been marked as private.
March 22, 2021 at 10:56 am #29595
Althemist
Keymaster
Hello ecomunik,
Actually, yes, it works. However, in order for the notifications to work, there are some requirement:
1. Your site must have a valid SSL and running on secure connection (https://)
2. In the browser you should disable the Tracking protection for that site.
March 22, 2021 at 4:39 pm #29611
ecomunik
Participant
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March 23, 2021 at 8:46 am #29615
Althemist
Keymaster
Hi ecomunik,
This is most probably caused by browser restrictions. Which browser are you trying with?
March 24, 2021 at 8:14 pm #29651
ecomunik
Participant
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March 25, 2021 at 8:45 am #29661
Althemist
Keymaster
Could you, please enable admin access again?
March 25, 2021 at 10:10 am #29668
ecomunik
Participant
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