[winsibo]

Hi

I can’t get the same page as this demo https://rigid.althemist.com/wc-marketplace/

– The homepage isn’t displaying the big search bar as in the demo

– the vendor dashboard

please can you see where the problem is

thanks

[Althemist]

Hello winsibo,

As we already explained in your other topic, it looks like you may need to run the import again. Before you do that, make sure ALL required plugins are installed (including the main Rigid Plugin, WC Marketplace plugin etc.)

[winsibo]

Hi

I installed all required plugins for the import the demo (Rigid Plugin, WC Marketplace pluging, WooCommerce and MailChimp for wordpress) and I run the import twice. But nothing

what can I do?

[Althemist]

Could you, please give us temporary admin access, so we can check what could be wrong?

[winsibo]

This reply has been marked as private.

[Althemist]

The problem is caused by your additional plugins and existing content.

Also, it looks like you have two different page builders which is highly not recommended. (WP Bakery and Elementor). The theme was built to work exclusively with WP Bakery Page Builder.

I’d suggest resetting your WordPress installation, install and enable ONLY the required plugins and then import the content.

Also, not that you have multi-language website, so the content is not available for the additional languages as it’s not translated yet.

[winsibo]

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[Althemist]

You can, but the demo import must be done on clean installation before you install the additional plugins.

[winsibo]

Hi

I did as you suggested me I deleted all the plugins and install only the required plugins. but still nothing change

Can you please check again what could be wrong?

Thank you

[Althemist]

It looks like you didn’t remove all the plugins. Please, use a plugin like WordPress reset to make sure you are on a clean installation:

WordPress Reset

[winsibo]

Hi

I tried to install the plugin but it’s not compatible with my version of wordpress.

[Althemist]

It works absolutely fine. Just ignore the message.

[winsibo]

Hi

I finaly reset all my page thank you.

I have others question please :

– There are little blank boxes all over the bottom and i can’t see the icons, how can fixe it ?
– The shop page is not the same as the demo page why?
– How can I change the background picture of the big serche bar ?

Thank you very much

[winsibo]

This reply has been marked as private.

[Althemist]

Hello winsibo,

1. The problem with icons is probably caused but your JetPack performance settings AND your Page Optimize plugin settings. I would suggest using proven optimization plugins like WP Super Cache and Autoptimize and also be very careful with settings, especially if you are not completely sure what do they do.

2. It was different because you have set different settings in the Optimizer and also the page title for the shop page was set to “disabled” in the Theme Options. I have fixed those for you.

3. The background is set as image background to the ROW element containing the search form. You’d need to edit the ROW element (design tab)

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