[iatanasov]

Hi all,
I’m experiencing a problem when trying to import demo data:

I’m getting this error after 30-50 seconds after I press the Import button.
Do you have any suggestions where the problems comes from?

P.S. Here are the php settings:

max_execution_time 300
max_file_uploads 20
memory_limit 2048M
post_max_size 64M
upload_max_filesize 64M

Thanks in advance!

[Althemist]

Hi iatanasov,

Are trying to import the demo on a real web server or local server like XAMP/MAMP/WAMP etc.?

Could you, please give us temporary admin access, so we can check what could be wrong?

Best regards,
Dimitar Koev

[iatanasov]

Hi. I’m using a shared web hosting.

Should I post the here the credentials for wp-admin?

Thanks in advance!

[Althemist]

Yes, you can post them here. Just don’t forget to mark the “set as private reply” checkbox.

[iatanasov]

This reply has been marked as private.

[Althemist]

Managed to successfully import the demo. Most probably the connection between your hosting server and the WordPress image CDN is too slow, so it timed out. In such cases you may need to run the import 4-5 times, as it’s explained on the demo import page of the Theme Options.

[iatanasov]

Thank You very much for your time and help!

Best Regards!

[Author]

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