ResolvedPush Notifications – new order alert

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #33885
    sarawsmn
    Participant

    Hi,
    I’ve searched the documentation and support forum to find out an answer to why shop manager notifications are not working. I’m using a chrome browser and enabled popups and browser notifications but still not getting any push notifications. What could be the possible reasons for this issue?
    Thank you

    #33892
    Althemist
    Keymaster

    Hi sarawsmn,

    Are the push notifications enabled under Theme Options > Shop > New Orders Push Notifications?

    Also, keep in mind your store must be running on SSL in order to use this feature.

    #33904
    sarawsmn
    Participant

    Yes, I do have SSL, the New Orders Push Notifications is active, I have an assigned branch manager logged in, chrome allows notifications but nothing pops up.

    #33911
    Althemist
    Keymaster

    That’s really strange. Could you, please give us temporary admin access and also give us the branch manager account so we can check what could be wrong.

    #33915
    sarawsmn
    Participant
    This reply has been marked as private.
    #33917
    Althemist
    Keymaster

    Ouch… I am afraid that would be nearly impossible for us. Could you please temporarily switch the account to use English instead of the main site language?

    #33919
    sarawsmn
    Participant
    This reply has been marked as private.
    #33924
    Althemist
    Keymaster

    Yes, I saw the configuration.

    I have made a test order and the push notifications work absolutely fine. Tried on Desktop, but it would be the same on mobile.

    There are several possible reasons for the problem

    On Desktop, if using Windows – check the Focus Assist for notifications center

    On mobile (Android) check if the Google App and Chrome App permissions allow notifications

    #33925
    sarawsmn
    Participant

    YOU SOLVED IT! It was the focus assistant! I didn’t even know the option existed … to be fair I’m new to windows 🙂
    really appreciate your kind and quick help.

    #33926
    Althemist
    Keymaster

    Just noticed another problem.

    It looks like you have changed the default WooCommerce status for new orders from “Processing” to “On Hold”.

    The algorithm checks for new orders with status “Processing” every 30 seconds and sends a notification if there are new.

    We got the notification because I changed the status to Processing. You’d need to set that to default in WooCommerce settings in order for notifications to work. This is the way WooCommerce work.

    #33928
    sarawsmn
    Participant

    Noted! and muchly appreciated ;}

Viewing 11 posts - 1 through 11 (of 11 total)

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