[Anonymous]

Please kindly provide a full refund on my purchase. The product’s flexibility, easeness of customization are not what is advertised nor what I require given my low tech expertise. I am opting for another solution and have not used your template. I appreciate if you can enable the full refund that was purchased via ENVATO – for license: 67c5f90a-a1a9-41a5-8dfb-5beeaac95886

[Althemist]

Hello pablove69,

I am afraid we’d need to decline your request. The theme customization possibilities are exactly as advertised and the lack of experience or “low tech expertise” is not a valid reason for refund.

Should you need help with the theme we are always ready to assist you, but we are going to decline your refund request.

Regards,
Dimitar

[Anonymous]

I am not satisfied with the product – period; the constant inquiries for bug fixes and code repairs is not in line with what I want or need – which adds on to reasons why I will not use your product. Don’t quite understand why if I am NOT satisfied with your product, have not used it in production, why I can’t get a refund. Rest assured I am disputing the charge. I don’t agree with your response.

[Author]

Posts