ResolvedShop Banners and images not showing correctly

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    Every time a vendor uploads their logo and banner images to my site they have issues. I had many issues myself.

    1. What sizes should the logo and banner images be?

    2. How can I correct the banner problems? Something is always cut off or too big no matter the size I make the banner. I’ve tried very small images but nothing works well.

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    Hi Emily,

    For the vendor logo – could you, please try adding this code under Appearance > Customize > Additional CSS and see if it will fix the issue:

    .avatar img {
      max-width: 100%;

    As for the banners – this is how WC Vendors work. It would scale the image to cover the entire store banner area and align it to top-center.

    Unfortunately, WC Vendors is currently one of the worse options when it comes to multi-vendor marketplaces. That’s why their user’s base dropped from ~60 000 to ~10 000.

    This is also the reason we switch our main focus on WCFM. Even it’s FREE version is much, much better than the PRO versions of WC Vendors, WC Marketplace and Dokan. The theme still works with WC Marketplace, WC Vendors and Dokan, but all custom features are only available when using WCFM.

    Our honest advice would be to move your site to WCFM.

    The migration process is easy – there is an automatic migration plugin for this.

    You can see the combined power of Rigid and WCFM FREE here:



    That code did fix the issue thank you.

    What sizes are the banner and logo supposed to be? What is the size of their containers?


    The containers are responsive, so their size varies. The images are assigned as background, so you can’t be sure they will always be fully visible. This is how WC Vendors work. Actually, the same applies to all multi-vendor plugins. The banner wasn’t meant to be used for important information like texts. It serves a totally decorative purpose. There is simply no way to guarantee the entire image will be always visible.

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