[emily]

1. Items in the banner are overlapping and unreadable.

2. The shop description is shown twice. Once in the banner area and once below. How can I change that?

3. How can I hide the address of the seller? I don’t want their whole address shown publicly.

4. Am I able to set up a function where a seller and buyer can message each other through the website?

[emily]

I received help for numbers 1, 3, and 4. Or mostly. I do however have another 2 problems that seem to be theme related. Here’s an updated list of the issues.

1. The shop description is shown twice. Once in the banner area and once below. How can I change that?

2. When I click on the person icon in the top right corner, most of the menu items bring up a 404 page when clicked on.

3. The same menu has “become a seller seller”. How can I fix this?

[Althemist]

Hi emily,

1. Could you, please give us a URL where we can see the problem “live”? I am afraid we can’t just guess what could be wrong.

2. Sounds like your default WooCommerce pages are not set correctly. Check under WooCommerce > Settings > Shop and WooCommerce > Settings > Advanced if ALL pages are pointed to the right page.

3. Not really sure what do you mean. Please, provide a link where we can see it.

[emily]

This reply has been marked as private.

[emily]

This reply has been marked as private.

[Althemist]

I am afraid both usernames and passwords doesn’t work. The site keeps asking me to login. We can’t even see the website.

[emily]

This reply has been marked as private.

[Althemist]

Hi Emily,

We managed to login.

1. We don’t see the shop description twice. All shops we checked only have a single description in the banner.

2. Looks like the My Account page on your site is set to both BP Registration Page & My Account Page which is totally wrong.

3. The “seller seller” problem is definitely not theme related. Most probably a WC Vendors configuration problem. You’d probably need to consult this the the WC Vendor’s support team.

Best regards,
Dimitar

[emily]

This reply has been marked as private.

[Althemist]

1. I am afraid that would not be possible, as you are using a different plugin. We use WC Marketplace on the demo while on your site you use WC Vendors. They are just different plugins. They look and work differently.

2. Not really sure what do you mean. Please, explain more or at least tell us what they look like on your site at the moment.

3. Looks like you have enabled a sidebar for WooCommerce either in Theme Options > Sidebars OR in the WC Vendors settings but that sidebar is empty (no widgets in it). You’d need to disable it.

[emily]

This reply has been marked as private.

[emily]

This reply has been marked as private.

[Althemist]

Looks like you are not using our theme at the moment, so we can’t really help with this.

[emily]

Yes I am. You happened to be on the site when it was being checked by changing the theme.

Please help me with this blank sidebar issue stated above.

[emily]

This reply has been marked as private.

[Author]

Posts