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ResolvedThe first order from device problem

Viewing 4 posts - 1 through 4 (of 4 total)
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  • August 4, 2020 at 6:54 am #24896
    kidloop
    Participant

    Hi, on my website nobody can make the first order – when press checkout it redirect on empty basket page. On the second-order everything is ok.

    I simulated in chrome in incognito mode – can send a video how it works…

    August 4, 2020 at 10:02 am #24901
    Althemist
    Keymaster

    Hello kidloop,

    I am afraid video wouldn’t help. It sounds like a caching problem, but can’t be 100% sure. Please, provide temporary admin access to your site, so we can check.

    August 4, 2020 at 1:14 pm #24908
    kidloop
    Participant
    This reply has been marked as private.
    August 5, 2020 at 11:37 am #24917
    Althemist
    Keymaster

    As I suggested, the problem is with your caching plugin. You’d need to exclude the cart and checkout pages.

    Also, we recommend the use of WP Super Cache plugin, instead of WP Fastest cache and other. WP Super Cache was made from the owners of WordPress and WooCommerce and it’s fully compatible with both.

    Regards,
    Dimitar

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Viewing 4 posts - 1 through 4 (of 4 total)

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