In ProgressTheme installed on hosted site. Missing WP Bakery Pagebuilder

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    We have purchased hosting on and are using your Rigid theme to host our WooCommerce site.
    However, the WP Bakery Page Builder seems to be missing over there and we are getting junk characters where we expected the images to be.

    When we tested the same on our testing WP server, everything seems to be running fine.

    You can check them out here:
    – Testing –
    – Production –

    Please help us out.


    Here is a screenshot of what the error looks like
    Error screenshot


    Hi saikat-theknottytales,

    it looks like the WPBakery Page Builder OR the Rigid Plugin is just not active on one of the installations. Check under Appearance > Install Plugins if both are active. If the problem persits, please provide temporary admin access to your site, so we investigate further.


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Hello everybody! Please, accept our sincere appologies for the delaeyd support last 2 weeks. One of our team members was diagnosed with Covid-19 and we were isolated without the chance to leave home or access our office. We are now back to work and slowly catching up with delayed support tickets. We expect the queue to be cleared and everything to be back to normal schedule by Monday, 29th of June.

Thank you so much for your patience and understanding.

Best regards,
Althemist team