In ProgressTheme installed on WordPress.com hosted site. Missing WP Bakery Pagebuilder

This topic contains 2 replies, has 2 voices, and was last updated by  Althemist 1 week, 3 days ago.

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  • #19095

    Hi,

    We have purchased hosting on wordpress.com and are using your Rigid theme to host our WooCommerce site.
    However, the WP Bakery Page Builder seems to be missing over there and we are getting junk characters where we expected the images to be.

    When we tested the same on our testing WP server, everything seems to be running fine.

    You can check them out here:
    – Testing – shop.theknottytales.com
    – Production – store.theknottytales.com

    Please help us out.

    #19096

    Here is a screenshot of what the error looks like
    Error screenshot

    #19115

    Althemist
    Keymaster

    Hi saikat-theknottytales,

    it looks like the WPBakery Page Builder OR the Rigid Plugin is just not active on one of the installations. Check under Appearance > Install Plugins if both are active. If the problem persits, please provide temporary admin access to your site, so we investigate further.

    Regards,
    Dimitar

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AlThemist

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