In ProgressTheme installed on hosted site. Missing WP Bakery Pagebuilder

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  • #19095


    We have purchased hosting on and are using your Rigid theme to host our WooCommerce site.
    However, the WP Bakery Page Builder seems to be missing over there and we are getting junk characters where we expected the images to be.

    When we tested the same on our testing WP server, everything seems to be running fine.

    You can check them out here:
    – Testing –
    – Production –

    Please help us out.


    Here is a screenshot of what the error looks like
    Error screenshot


    Hi saikat-theknottytales,

    it looks like the WPBakery Page Builder OR the Rigid Plugin is just not active on one of the installations. Check under Appearance > Install Plugins if both are active. If the problem persits, please provide temporary admin access to your site, so we investigate further.


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