[Mk37_]

Hello,

for some reason the top collapsible menu is open (its normally closed and has the +/- button to open and close
what happened and how to fix that?
problem shown in screen shot –>
https://www.dropbox.com/s/y4qabla98kjevq5/Screen%20Shot%202020-08-16%20at%208.57.55%20AM.png?dl=0

also I’m not able to edit the home page using wpbakery as I can’t press “save changes” on the box
additionally, can I upgrade it since it came with the theme? because I’m not able to upgrade too

Thanks in advance

regards
mk

[Althemist]

Hello mk,

Looks like you’re using an old theme version with the latest WordPress version. You just need to update your theme and clear the browser cache.

Regards,
Dimitar

[lilangelness]

I am sorry to tag onto this post but I am having the same problem with my site as well. When I go to update my theme there is no actual option to do this. It only states the following:

Rigid automatic updates are managed by the Envato Market plugin (bundled with the theme).

Manage your Envato purchased items

Restore Defaults.

Am I missing something? I did update WordPress so this may be the same problem.

Thank you for any guidance help can offer.

[Althemist]

Hello lilangelness,

Just install and configure the Envato Market plugin, so you can automatically update the theme directly in the WP dashboard. Alternatively, download the latest theme files from ThemeForest and update manually via FTP. When you update the theme, don’t forget to also update all plugins under Appearance > Install Plugins page, including the Rigid plugin.

Regards,
Dimitar

[Mk37_]

Hello,

I updated the Envato Market plugin which is listed in WordPress plugins page
but I’m still having the same problem
also it doesn’t show that there’s any updates for the rigid theme

what is wrong?

[Althemist]

Hello Mk37_,

Make sure the plugin properly configured and you gave it the access it needs.

Here is a guide on how it works:

https://envato.com/market-plugin/

[Mk37_]

Hello,

so I did what was shown on the page, connected the theme and everything and then updated it
but the pre header menu is still open!

[Althemist]

That would not be possible with the latest theme version. Check if you cleared your site and browser cache.

[Mk37_]

I just did that and it worked!
thank you so much for your assistance, I appreciate it.

[Author]

Posts