ResolvedUnable to Import Demo

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  • #5916
    wahaj1
    Participant

    I have been trying to import the demo from the theme options but it keeps giving me the error “gateway timeout”.
    I read the recommended php settings for the demo import and confirmed with my webhost the php settings I have and they are:
    max_execution_time = 120
    memory_limit = 768M
    post_max_size = 128M
    upload_max_filesize = 128M
    which I further forced using the php.ini folder.
    Moreover, I even implemented dynamic timeout in the .htacess folder but it didn’t help, I am still getting the same error “gateway timeout”. Anyway I can import the demo?php Settings in php.iniDynamic timeout in .htaccess

    #5917
    Althemist
    Keymaster

    Hello wahaj1,

    sounds like your host is blocking the connection to our server where all demo images are hosted. You’d probably need to consult theme and ask if your server can connect to althemist.com

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AlThemist

AlThemist

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Dear customers,

Please, accept our sincere apologies for the unexpected service outages in the support system.

Our entire team is under quarantine, as we are all positive for Covid-19 and working from home which is a serious technical challenge. We hope everything will be back to normal schedule in the next few days.

Thanks for your patience and understanding.

Stay safe!

 
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