ResolvedUnable to register using “My Account” icon drop down

Tagged: icon, Register

This topic has 6 replies, 2 voices, and was last updated 3 years, 1 month ago by Althemist.

Viewing 7 posts - 1 through 7 (of 7 total)

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January 23, 2020 at 11:08 pm #20844
DarrenT
Participant
When using the “My Account” icon to register as a customer or Vendor, it does not work. It will work directly on the account page, but not on the dropdown menu using the icon. can you help?
January 27, 2020 at 4:42 pm #20892
Althemist
Keymaster
Hi DarrenT,
Sorry for the late reply.
Please, provide a link to your site and temporary admin account, so we can check what could be wrong.
Don’t forget to mark the “set as private reply” checkbox when sending the admin credentials.
Regards,
Dimitar
January 27, 2020 at 4:47 pm #20895
DarrenT
Participant
What email address can I use for your temporary account please?
January 27, 2020 at 5:05 pm #20903
DarrenT
Participant
This reply has been marked as private.
January 29, 2020 at 6:41 pm #20960
Althemist
Keymaster
Hi DarrenT,
It looks like you’re using an older version of the theme that’s not compatible with the latest version of WooCommerce.
Also, it looks like there are quire a lot of plugins on your site, which may create conflicts, especially if not properly configured.
Also, there are some fatal errors in your log, generated in the child theme’s functions.php line 40. The original child theme only consists of 24 lines, so I assume there is some custom function, which may cause the problem.
Hope this helps or leads you in the right direction.
Regards,
Dimitar
January 29, 2020 at 7:51 pm #20971
DarrenT
Participant
So we are trying to use this for vendor registration as well as customer registration? Is this not supported with the Theme? Can we disable for registration of vendors and only allow it for customer registration, or even just allow it to log in and it register?
January 31, 2020 at 5:41 pm #21024
Althemist
Keymaster
Hi DarrenT,,
Yes, it’s supported and actually this is the default behavior of all multi-vendor plugins. As I already tried to explain, there are some other issues on your site, not related to that, but they may cause a vast array of errors, including with the registration.
I have just noticed that clicking on the “Resgister” button somehow triggers an event related to facebook. Also, it looks like there are hidden fields for registering a seller/vendor. This may also be related to some error in your vendor registration form.
Unfortunately, it’s not theme related, so you should probably contact the Dokan support team on this.
Regards,
Dimitar
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