In ProgressUrgent: problem with delivery areas

Viewing 15 posts - 1 through 15 (of 20 total)
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    Posts
  • #37742
    LucasLorenson
    Participant

    I’ve set up Stripe’s Express Checkout and I’m having an issue with the delivery areas at checkout.

    I created a Lafka delivery area, drawn on the map and in the WooCommerce settings I added several different rates by distance (limited by radius).

    But when I click on the express checkout button on the checkout page, either on the Google or Apple Pay button, all shipping costs appear, for the customer to choose whether they want the most expensive or the cheapest. When in fact, only the freight with the fee referring to the distance from his address should appear.

    Remembering that the error only happens in express checkout. But in any case, it makes it impossible to use this payment method.

    I’ve tried creating a different delivery area for each distance radius, directly in the WooCommerce settings. But it didn’t work either, as shipping is not identified at checkout.

    Is there any way to resolve this?

    #37770
    Alex
    Keymaster

    Hello LucasLorenson,

    Send please link to the plugin. What other plugins do you have? We will need those in order to test on our site.

    Regards,
    Alex

    #37773
    LucasLorenson
    Participant
    This reply has been marked as private.
    #37776
    Alex
    Keymaster

    Hello LucasLorenson,

    Sorry, can you give us also temporary admin access to your site, so we can check what are your exact settings for areas, branches and shipping settings.
    You can use the “Set as private reply” checkbox.

    Regards,
    Alex

    #37788
    LucasLorenson
    Participant
    This reply has been marked as private.
    #37809
    Alex
    Keymaster

    Hello LucasLorenson,

    Sorry for the delay. We will look at your issue tomorrow.

    Regards,
    Alex

    #37811
    LucasLorenson
    Participant

    Hello Alex,

    Okay, I’m waiting for news.

    Regards,
    Lucas Lorenson

    #37823
    l-adn.fr
    Participant
    This reply has been marked as private.
    #37828
    Alex
    Keymaster

    Hello LucasLorenson,

    For the distance based shipping to work, you need to set up “Secondary Google Maps API Key” from WooCommerce -> Lafka Shipping Settings -> Secondary Google Maps API Key
    As it is stated by the option description: “Distance Matrix API requests which is used for calculation of distance based shipping rates.”

    Please follow this link to see why is needed and how to set up this second API key. Please note the Distance Matrix case:
    https://developers.google.com/maps/documentation/javascript/get-api-key

    Regards,
    Alex

    #37832
    LucasLorenson
    Participant

    Hello Alex,

    I configured a secondary key just to do the test, but it didn’t solve the problem.

    In fact, distance shipping was already working (only at store checkout).

    As I already mentioned in previous messages, the problem is that “all” delivery methods by radius of distance are appearing when clicking on the “express checkout” button.

    Did you verify this in the admin access I sent you here?

    And now as a bonus, the problem extended to the store checkout as well. It wasn’t happening before, but now all radio distance shipping is showing up at the store checkout too.

    Even with the option “At checkout, only show the shipping method available with the lowest cost.” being activated.

    How do I solve?

    Regards,
    Lucas Lorenson

    #37833
    LucasLorenson
    Participant

    Alex,

    Here are some prints about the problem. Literally all shipping rates are showing. Both in the store checkout and in the express checkout, that is, when I click on the button for Google Pay, Apple Pay, etc.

    website checkout
    when click in express checkout button (Google Pay, Apple Pat etc)

    If you can get back to me as soon as possible with a solution to this problem, I would be very grateful. I need to resolve this soon, to get the site up and running.

    Regards,
    Lucas Lorenson

    #37864
    gautier.lega
    Participant

    Exactly the same problem !

    #37865
    amba.fr
    Participant

    i have the problem too, i desactivate all plugins just leave lafka plugin but it still all the delivery
    i downgrade to the lasted version of plugin and template too but it still this problem
    purhaps google api change something and plugin need an update ?

    #37868
    gautier.lega
    Participant

    Could you please do something ??? My website is down because of this problem

    #37878
    Alex
    Keymaster

    Hello,

    We’ve found a compatibility issue with the latest Google Maps API. We’ve fixed it and later today or tomorrow will release an update.
    We believe this will resolve the problem.

    Let us know after the update.

    Regards,
    Alex

Viewing 15 posts - 1 through 15 (of 20 total)

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