[Mk37_]

Hello,

I recently purchased your amazing theme “Rigid” and had it installed by someone from the Envato studio
However, there are some problems with the theme
when accessing the pages (vendors list, vendors registration, vendors dashboard)
all of these pages don’t function at all it just shows the banner and an empty page with the code ex: [rigid_wcmp_vendorlist]
you can see it on my website packgstreet.com
so can you please tell me how to resolve this issue?

I’ll be waiting for your reply
thanks in advance

Regards,
Mai

[Althemist]

Hello Mai,

It sounds like the person who installed the theme just didn’t install all the required plugins. You’d need to install and activate WC Marketplace (WCMp) plugin for those features.

Hope this helps.

Regards,
Dimitar

[Mk37_]

Hi, thanks for the reply

I just checked and the plugin is installed but not activated,
when trying to activate it I get the msg:
“Plugin could not be activated because it triggered a fatal error.
Another Multivendor Plugin is already Activated Please deactivate first to install this plugin”

why is that?
note: I have Dokan and WooCommerce installed but I don’t know why it would effect it as the website mentions this theme is compatible with both

Regards,
Mai

[Althemist]

Hello Mk37_,

The error you get is pretty self explanatory.

You are using Dokan, and our demo is using WC Marketplace. These are two different multi-vendor plugins and they can’t work together. If you choose to use Dokan, you can’t have the WC Marketplace shortcodes and pages working. You’d need to set different pages for vendor registration and dashboard that are using the Dokan shortcodes.

This is not an error and not theme related. You just need to set you pages for Dokan.

Regards,
Dimitar

[Mk37_]

Hello,

I’ve used the Dokan shortcodes but does that mean I don’t get them customized as the theme!

[Althemist]

There are some custom styles for Dokan elements and shortcodes, but the don’t look like the WC Marketplace ones. These are just two different plugins. They work and look differently.

[doepper.m]

I would like to add here, I am using WCFM and I also want to see a vendor list (also a all vendors overview) Where can I find the WCFM shortcodes for this?

[Althemist]

Hello doepper.m,

You’d probably need to check the WCFM documentation for this. Also, probably the list of available shortcodes can be found on their website.

[Author]

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