ResolvedWc marketplace vendor shop details missing

This topic has 10 replies, 2 voices, and was last updated 1 year, 11 months ago by Althemist.

Viewing 11 posts - 1 through 11 (of 11 total)

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Posts
December 3, 2021 at 6:43 pm #32354
dexter123
Participant
Hello when rigid theme is enabled the vendor banner information in vendor shop page is missing?
December 4, 2021 at 5:39 pm #32370
Althemist
Keymaster
Hi dexter123,
Not really sure what do you mean.
Which banner is missing and which multi-vendor plugin you have? Could you, please provide a link where we can see the problem “live”?
December 6, 2021 at 11:47 am #32404
dexter123
Participant
This reply has been marked as private.
December 6, 2021 at 11:55 am #32405
Althemist
Keymaster
It looks like you are using an extremely modified version of the Rigid theme. Are you using a child theme?
December 6, 2021 at 12:10 pm #32406
dexter123
Participant
This reply has been marked as private.
December 6, 2021 at 3:26 pm #32411
dexter123
Participant
This reply has been marked as private.
December 6, 2021 at 3:45 pm #32412
Althemist
Keymaster
If you give us temporary admin access to your site we can try to investigate further.
December 6, 2021 at 5:04 pm #32415
dexter123
Participant
This reply has been marked as private.
December 6, 2021 at 5:19 pm #32416
Althemist
Keymaster
You are using an extremely old version of the theme (4.4.1) with the latest versions of WordPress, WooCommerce and WCMp. Your theme version is more than 2 years old and 35 versions behind the current one (5.9.0).
It is just not compatible with the latest WordPress, WooCommerce and WCMp.
December 6, 2021 at 5:27 pm #32417
dexter123
Participant
This reply has been marked as private.
December 6, 2021 at 5:39 pm #32418
Althemist
Keymaster
My bad. It’s 5.4.4.1 indeed, but it’s still more than 2 years old (04.10.2019) and 35 versions behind the current one (5.9.0) 🙂
May be your Envato Market plugin is not properly configured.
Also, don’t forget to update all theme plugins too (Including the Rigid plugin)
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