ResolvedWc marketplace vendor shop details missing

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #32354
    dexter123
    Participant

    Hello when rigid theme is enabled the vendor banner information in vendor shop page is missing?

    #32370
    Althemist
    Keymaster

    Hi dexter123,

    Not really sure what do you mean.

    Which banner is missing and which multi-vendor plugin you have? Could you, please provide a link where we can see the problem “live”?

    #32404
    dexter123
    Participant
    This reply has been marked as private.
    #32405
    Althemist
    Keymaster

    It looks like you are using an extremely modified version of the Rigid theme. Are you using a child theme?

    #32406
    dexter123
    Participant
    This reply has been marked as private.
    #32411
    dexter123
    Participant
    This reply has been marked as private.
    #32412
    Althemist
    Keymaster

    If you give us temporary admin access to your site we can try to investigate further.

    #32415
    dexter123
    Participant
    This reply has been marked as private.
    #32416
    Althemist
    Keymaster

    You are using an extremely old version of the theme (4.4.1) with the latest versions of WordPress, WooCommerce and WCMp. Your theme version is more than 2 years old and 35 versions behind the current one (5.9.0).

    It is just not compatible with the latest WordPress, WooCommerce and WCMp.

    #32417
    dexter123
    Participant
    This reply has been marked as private.
    #32418
    Althemist
    Keymaster

    My bad. It’s 5.4.4.1 indeed, but it’s still more than 2 years old (04.10.2019) and 35 versions behind the current one (5.9.0) 🙂

    May be your Envato Market plugin is not properly configured.

    Also, don’t forget to update all theme plugins too (Including the Rigid plugin)

Viewing 11 posts - 1 through 11 (of 11 total)

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