[pekijano14]

Hi,

I have an issue with updating the widgets page. When I go to “Appearance -> Widgets” (/wp-admin/widgets.php) and after changing any of the widgets data click on “Update” button in top right corner, I get the error message on the bottom of the page: “There was an error. The response is not a valid JSON response.”. In developer tools’ Network tab I see that I get error ‘405: Method Not Allowed”

Regards,
Pekijano

[Althemist]

Hi Pekijano,

Sounds like a JS error on the widgets page. Is there something unusual in the console?

[pekijano14]

Yes, when I click the “Update” button the only error I get in the console is:

Status: 405 Method Not Allowed
Version: HTTP/2
Transferred: 301 B (150 B size)
Referrer Policy: strict-origin-when-cross-origin

for the: https://{websiteUrl}/wp-json/batch/v1?_locale=user, where {websiteUrl} is the url of my site.

All other stuff are “Status: 200 OK”

[Althemist]

That’s really strange. 405 is a server permission error which means there are some restrictions set on your hosting. Could you, please give us temporary admin access to your site so we can check? Also, where is your site hosted?

[pekijano14]

Of course. Can you give me your e-mail adress where I can send you credentials for admin access?

[Althemist]

You can do it here. Just don’t forget to mark the “Set as private reply” checkbox. It’s 100% safe. No one except you and our staff will be able to see it.

[pekijano14]

This reply has been marked as private.

[Althemist]

Just the hosting name/website

[Althemist]

We have just checked your website.

Unfortunately, can’t tell the exact reason for that problem, but it’s definitely not theme related.

Most probably some of your plugins have a widget which is not Gutenberg/Blocks compatible, because when we install and enable the Classic Widgets plugin everything works fine. We can see there are custom widgets for the weMailForm and WP Call Button plugins, so these are the “prime suspects”. We left the Classic Widgets plugin on your site active, so you can now work on the widgets.

Hope this helps.

[pekijano14]

Yes, you were right, when I deactivated some of the plugins outside that theme that I added, the theme worked as when it was installed, the page with widgets works ok again, so the problem was, as you mentioned, with the newly added widgets.

Thank you very much! Great support, as always! 🙂

[Author]

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