[buga_lucifer]

Hi support,

Please have a look at this product subtotal view, by theme default its really bad, pls have a look at img and send me some css that can fix this issue by moving prices on rigt so that product+addons info is inline and correct

https://softech-solutions.com/wp-content/uploads/2020/04/width.png

I hope to see anwswer to this ticket before weekend please, is Dimitar only one in your staff? Im waiting on correct replay for other topic over 8 days so please have a look at this one before weekend

[Althemist]

Hello buga_lucifer,

1. We can’t just guess what this screenshot is and why it looks like this. Please, provide a working link where we can see the problem “live” and more relevant details, so we can reproduce the problem (e.g. – browser, screen resolution etc.).

2. No, I am not the only one staff member. Support topics are handled by the most relevant team member or the one with less other tasks. In your case that would be me.

Regards,
Dimitar Koev
Founder & CEO
Althemist LTD.

[buga_lucifer]

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[buga_lucifer]

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[buga_lucifer]

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[buga_lucifer]

HELLO? You said you dont work 24/7 and over the weeknd. Do you work mondays? Do you even care about this ticketing or not? On friday you just replayed – give us more details – it took a second and since that nothing? more than 5 days again! You either get you support right, hire someone to answer tickets or dont do it at all! When I pay for your theme- it says SUPPORT included, where is this support service, when can I expect any answer?

[Althemist]

Hello buga_lucifer,

Yes, we do work Mondays. The problem is that tickets are answered in order of appearance. Each time you add a new comment, your topic is pushed down in the queue, so it’s answer is delayed.

Now on the question:

It looks like your addon’s names are too long, so they break into multiple lines. We have tested your site and it’s really not perfect, but not as bad as your screenshot. Could you please tell us your screen resolutions, so we can try to replicate the same as your screenshot.

[buga_lucifer]

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[Althemist]

Hello buga_lucifer,

As I already explained, we’d need to know the screen resolution. It’s not some random requirement, it’s really important. Please, do cooperate, as we are really trying to help. A screenshot doesn’t help at all. If screenshots were so helpful, we’d just give you another screenshot where everything is OK, instead of trying to help.

[Author]

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