[bonzinho]

Hello, after update theme i try add new attribute when i add new product and get the error:

TypeError: i is undefined4 load-scripts.php:54:14655
Backbone 2
<anónimo> https://ideiascomsotaque.pt/wp/wp-content/plugins/grosso-plugin/assets/js/grosso-plugin-admin-swatches.js?ver=20170113:71
Backbone 2

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[Althemist]

Hello bonzinho,

Did you updated the theme plugin after updating the theme itself? We have just tested the latest version and everything works fine on our end.

Regards,
Dimitar

[bonzinho]

Hi , i update today for version 1.5.3.1 and all plugins, grosso plugin and revolution slider. and problem presist, can not add new attribute when try add new product

[bonzinho]

No message appears for the user, just appears on the browser console “TypeError: i is undefinedload-scripts.php: 54: 14655”

when you click on add new (attribute) on the screen to add new product the popup that should open does not open and gives the error that I indicated above

[Althemist]

This sounds like a JS error in your admin. However, this can’t be related to the latest update. Probably some conflicting plugin. If you can give us temporary admin access, we can try to investigate that for you.

[bonzinho]

Yes it’s a js problem, and if I disable the Grosso plugin it already works

[bonzinho]

This reply has been marked as private.

[Althemist]

Hello Hello bonzinho,,

I have just checked your website and everything works fine there. I was able to add a product attribute from the edit product page with no problems at all. Also, there are no JS errors in the console.

[bonzinho]

Hi, is not to edit product is on add New product

[Althemist]

It works on new products too. Here is a test product we created on your site with brand new attributes:

https://ideiascomsotaque.pt/wp/produto/althemist-test-product/

Regards,
Dimitar

[bonzinho]

Hi, thanks for the help.

But it still doesn’t work here.

I send the link to the video that I did not work and show the error of the javascript console

https://drive.google.com/open?id=10Khhlhj9IZ3txD-cPk_rauATanvJ-8Vw

[Althemist]

We can’t see anything on that video except for the fact that there is an error. Please, record the entire process.

[bonzinho]

This reply has been marked as private.

[Althemist]

Hello bonzinho,

We managed to replicate the problem on our server and now working on a solution. Update with fix will be released as soon as possible.

Meanwhile, this can be avoided if you save the product as draft before trying to generate new attribute terms.

Regards,
Dimitar

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