In ProgressWoocomerce add new attribute on product

Tagged: 

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • #21648
    bonzinho
    Participant

    Hello, after update theme i try add new attribute when i add new product and get the error:

    TypeError: i is undefined4 load-scripts.php:54:14655
    Backbone 2
    <anónimo> https://ideiascomsotaque.pt/wp/wp-content/plugins/grosso-plugin/assets/js/grosso-plugin-admin-swatches.js?ver=20170113:71
    Backbone 2

    View post on imgur.com

    #21658
    Althemist
    Keymaster

    Hello bonzinho,

    Did you updated the theme plugin after updating the theme itself? We have just tested the latest version and everything works fine on our end.

    Regards,
    Dimitar

    #21682
    bonzinho
    Participant

    Hi , i update today for version 1.5.3.1 and all plugins, grosso plugin and revolution slider. and problem presist, can not add new attribute when try add new product

    #21719
    bonzinho
    Participant

    No message appears for the user, just appears on the browser console “TypeError: i is undefinedload-scripts.php: 54: 14655”

    when you click on add new (attribute) on the screen to add new product the popup that should open does not open and gives the error that I indicated above

    #21728
    Althemist
    Keymaster

    This sounds like a JS error in your admin. However, this can’t be related to the latest update. Probably some conflicting plugin. If you can give us temporary admin access, we can try to investigate that for you.

    #21732
    bonzinho
    Participant

    Yes it’s a js problem, and if I disable the Grosso plugin it already works

    #21733
    bonzinho
    Participant
    This reply has been marked as private.
    #21757
    Althemist
    Keymaster

    Hello Hello bonzinho,,

    I have just checked your website and everything works fine there. I was able to add a product attribute from the edit product page with no problems at all. Also, there are no JS errors in the console.

    #21771
    bonzinho
    Participant

    Hi, is not to edit product is on add New product

    #21798
    Althemist
    Keymaster

    It works on new products too. Here is a test product we created on your site with brand new attributes:

    https://ideiascomsotaque.pt/wp/produto/althemist-test-product/

    Regards,
    Dimitar

    #21801
    bonzinho
    Participant

    Hi, thanks for the help.

    But it still doesn’t work here.

    I send the link to the video that I did not work and show the error of the javascript console

    https://drive.google.com/open?id=10Khhlhj9IZ3txD-cPk_rauATanvJ-8Vw

    #21840
    Althemist
    Keymaster

    We can’t see anything on that video except for the fact that there is an error. Please, record the entire process.

    #21853
    bonzinho
    Participant
    This reply has been marked as private.
    #21863
    Althemist
    Keymaster

    Hello bonzinho,

    We managed to replicate the problem on our server and now working on a solution. Update with fix will be released as soon as possible.

    Meanwhile, this can be avoided if you save the product as draft before trying to generate new attribute terms.

    Regards,
    Dimitar

Viewing 14 posts - 1 through 14 (of 14 total)

You must be logged in and have valid license to reply to this topic.

License required for any item belonging to this account
AlThemist

AlThemist

sales 13285, followers 699
Login and Registration Log in · Register