ResolvedWoocommerce order mail to customer

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  • #17365
    turkaka
    Participant

    Hi.
    System don’t sende order mail to custumer.

    wwww.mamas-pizza.dk/takeaway

    #17370
    Althemist
    Keymaster

    Hello turkaka,

    unfortunately we can’t check your website as it throws a 500 Internal Server Error.

    The order mails (and all system mails) are not theme related. Usually, there is a problem with the php_mail function on server/hosting level. You should probably get in touch with your hosting support team and find the problem working together.

    Alternative solution would be setting mails using SMTP with a third party plugin like this one:

    WP Mail SMTP by WPForms

    Anyways, you should first resolve the 500 Internal Server Error you got on your site.

    Here you can find helpful information regarding server requirements and recommended hosts:

    The Best WordPress Hosting: How to Pick The Right One for Your Website in 2019

    Hope this helps. Should you have more questions, just let us know.

    Regards,
    Dimitar

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IMPORTANT!!!

Hello everybody! Please, accept our sincere appologies for the delaeyd support last 2 weeks. One of our team members was diagnosed with Covid-19 and we were isolated without the chance to leave home or access our office. We are now back to work and slowly catching up with delayed support tickets. We expect the queue to be cleared and everything to be back to normal schedule by Monday, 29th of June.

Thank you so much for your patience and understanding.

Best regards,
Althemist team
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