Resolvedwrong sale price on item

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #22790
    buga_lucifer
    Participant

    Hi support,

    Can you tell me why is SALE calculation wrong when we set product on sale price?

    So in here product sale is 35% but it shows 27% ?

    https://softech-solutions.com/wp-content/uploads/2020/05/wrong-sale-price.png

    Please send us some instruciotns how we can fix this

    #22806
    Althemist
    Keymaster

    Most probably it’s caused by wrong thousand separator.

    It must be set as “,” (comma) for thousand separator and “.” (dot) for decimal separator. With your current settings the system interprets the price wrong.

    However, we can’t be really sure without seeing how your product price is set and your WooCommerce currency settings.

    If you give us temporary admin access, we can check this for you.

    #22820
    buga_lucifer
    Participant
    This reply has been marked as private.
    #22859
    Althemist
    Keymaster

    Hello buga_lucifer,

    In this specific case the “problem” comes from the variable product. Being a variable product, the price is set by WooCommerce as “from-to” price. When calculating the discount, the system gets the averaged price of the two variations, because only one of the variations is on sale and the other one is on a standard price.

    This is not theme related. It’s how WooCommerce work.

Viewing 4 posts - 1 through 4 (of 4 total)

You must be logged in and have valid license to reply to this topic.

License required for the following item
Login and Registration Log in · Register